About this role
About the role We are looking for several casual team members to join our Trade and Retail teams at Becks Mitre 10 stores across Tasmania's Northwest Coast, including Latrobe, Port Sorell and Devonport. You will work across a roster shift between Monday and Sunday. You will bring previous experience in trade or retail sales, along with the ability to build strong relationships with customers in the residential building industry. A genuine passion for delivering outstanding customer service will set you up for success in this dynamic role. What you will be doing: Liaise with trade representatives to support account customers. Deliver excellent customer service through counter sales, quotes and delivery orders. Process sales orders, quotes and invoices accurately and efficiently. Handle customer queries and complaints in a professional and helpful manner. Replenish stock and maintain store presentation standards. Pick and pack orders. Identify opportunities to increase sales. What you will bring: Strong customer service focus. Ability to clearly communicate to customers via phone and email. Ability to multitask in a dynamic fast paced trade business. Previous experience in a similar Counter sales / Trade Sales position. Flexibility to work across a 7-day trading week roster An understanding of the Timber & Hardware market with previous experience is desirable but not essential. Ability to work closely in a diverse team. About Us For over 50 years Mitre 10 has been the local and independent hardware store to thousands of Australians. Our focus is on people, performance and providing great customer outcomes by working together and building partnerships. We’re the leading partner to over 635 independently owned stores – giving them a competitive advantage to take the big chains to task, and with the trusted, strong heritage, hardware brands of Mitre 10 and Home Hardware, we enable retailers to the best stores in their town and as such ensuring builders, renovators and DIY’ers build, renovate and maintain the best homes for Australian families. Becks Mitre 10 is part of the Total Tools Hardware Group and is a wholly owned entity of Metcash Limited.