About this role
Human Resources and Learning and Development Shared Services Officer Netherlands - Amsterdam office CORE RESPONSIBILITIES This role sits within the People and Culture function and supports the delivery of HR & L&D shared services across agreed operational areas. The HR & L&D Services Officer works closely with the HR Services Team Lead, HR Business Partners, managers, employees, and external providers to ensure HR operational support is delivered accurately, on time, and in line with agreed standards. - Coordinate day-to-day delivery of core HR operational services across agreed service areas, ensuring timely, accurate, and consistent support to employees, managers, and HR stakeholders. - Support employee lifecycle administration, including onboarding, employee changes, contract administration, benefits administration, payroll inputs, employee records management, and offboarding. - Prepare and maintain accurate HR documentation, employee records, and system updates in line with internal standards and approval requirements. - Support payroll and benefits administration by ensuring employee changes, documentation, and data submissions are complete, accurate, and submitted on time. - Act as an operational point of contact for HRIS administration, workflow execution, and employee data quality within the team's remit. - Manage or support the handling of HR queries and operational cases, ensuring responsive, professional, and confidential service and appropriate escalation of more complex issues. - Support the day-to-day administration of War Child Alliance's Learning and Development activities and platforms, including responding to employee and manager queries, coordinating access and enrolments, maintaining accurate learning records, resolving basic system issues, and escalating more complex matters where required. - Contribute to process improvement, standardisation, and digital workflow enhancements that improve service quality,...