About this role
Key Responsibilities: - Data entry and order processing, using our in-house systems, including processing and obtaining approval for customer quotations, updating purchase orders, releasing orders into production and processing returned items with the relevant paperwork. - General administrative tasks including filing, printing and scanning of orders within relevant patient files. - Monitoring inbound queries by email and phone, escalating complex queries to management where appropriate. - Ensuring both team and individual Service Level Agreements and KPI's are effectively met. Skills and Experience: Essential: - Experience in a customer service or administrative role. - IT literate with working knowledge of MS Suite. - Strong written and verbal communication skills. - Pro-active with the ability to use initiative and work independently as required. - Excellent interpersonal skills with the ability to build professional working relationships as part of a team. - A willingness to learn with a can-do attitude. Desirable: - Understanding of Navision or Orthotic scheduling systems. - Previous experience of order processing. Qualifications: Desirable: - NVQ (or equivalent) in Administration or Customer Services. What we Offer: - Competitive market salary - Incremental holiday allowance starting at 35 days, increasing to 41 days with length of service (inclusive of bank holidays) - Death in Service (3x basic salary) - Refer a Friend incentive scheme - Enhanced Family Leave/Pay - Recognition schemes - Continuing professional development Why Join Us? At AM Healthcare Group, we are dedicated to enhancing the lives of individuals who rely on mobility and accessibility solutions. As an international group of companies, we provide innovative products and services that make a real difference in people's daily lives. We are proud to be an equal opportunities employer with a firm commitment to diversity and inclusion across all areas of our or...