About this role
Recipes We are looking to a complaints coordinator (Full-time 37.5 hours) - Temporary position (1 year) As a Complaints Coordinator at Verstegen, you ensure that complaints are not only handled properly but, more importantly, lead to lasting improvements. You oversee the entire process, from receiving a complaint to providing clear feedback to the customer and implementing corrective actions within the organisation. You are the connecting link between Account Support, Production, Quality Assurance, and other departments. You initiate investigations, monitor progress, and ensure that root causes are truly identified. In doing so, you look beyond individual complaints. You analyse trends, identify recurring issues, and translate these into concrete improvement initiatives to continuously enhance our processes and customer satisfaction. About the department: You will join the FSQ (Food Safety & Quality) team, where quality and food safety are paramount. Due to the growth of the organization and the distribution of tasks across multiple specialist teams, there is a need for a colleague who will focus entirely on coordinating customer complaints. You will work closely with colleagues from Production, QA, Account Support, and other departments. Although you are part of the QA team and also perform general QA tasks, your main focus will be on managing the complete complaint process and preventing recurring complaints. What are you going to do? As a Complaints Coordinator, you ensure that every complaint is handled carefully, objectively, and within the agreed timeframe. You are not the one who conducts all investigations yourself, but you ensure that the right people are involved, monitor progress, and assess whether the outcomes are complete and useful. In addition, you constantly look for ways to make processes smarter. By analyzing trends and uncovering root causes, you actively contribute to reducing complaints and improvin...