About this role
Job Title SCADA/SAC/BPI Operator II Job Description Qualifications & Abilities
• Bachelor’s Degree in Telecommunication, Instrumentation, IT, or related field. • Experience in industrial systems, automation, or BHS operations is preferred.
• Strong understanding of SCADA systems and control room operations. • Good knowledge of conveyor systems and material handling processes. • Ability to analyze system faults and make quick operational decisions. • Strong communication skills (English – reading, writing, speaking). • High level of attention to detail, especially in reporting and logging. • Ability to work under pressure in a fast-paced environment. • Proficiency in computer systems and reporting tools. • Ability to read and interpret system layouts and technical drawings. • Understanding of system restart implications and operational risks. • Knowledge of system balancing, routing logic, and fallback procedures. • Capability to manage multiple system interfaces simultaneously.
Key Responsibilities
• Continuously monitor BHS operations through SCADA systems, ensuring smooth and efficient baggage flow. • Identify system abnormalities, alarms, and performance issues in real time and take immediate action. • Control and adjust system configurations, routing, and conveyor logic to maintain operational continuity. • Monitor system balancing, line utilization, and flow distribution to avoid congestion and delays. • Respond immediately to all SCADA alarms and system alerts. • Accurately record all alarms, faults, and operational events in the SCADA logbook without exception. • Ensure completeness and accuracy of log entries to support daily operational reporting. • Escalate critical alarms and unresolved issues promptly to Shift Leaders and relevant teams. • Dispatch maintenance personnel through radio communication with clear and precise instructions. • Maintain continuous communication with Flow Controllers, technicians, Duty Managers, and airport stakeholders. • Use public communication channels (e.g., TETRA) to ensure operational visibility and transparency. • Coordinate with Customer staff when required. • Make real-time operational decisions to maintain system availability and minimize disruption. • Initiate and coordinate fallback procedures when required (e.g., alternative routing, fallback tags, system isolation). • Ensure no unauthorized system changes or manual interventions are performed without proper coordination. • Manage priority handling for critical flights, rush bags, and operational constraints. • Prepare accurate daily operational reports reflecting all system activities, incidents, and alarms. • Ensure all reports shared with the shift leader are complete, consistent, and factually correct. • Track and follow up on service calls, faults, and technical issues. • Execute and verify daily system start-up procedures using approved checklists. • Ensure system readiness before operational hours. • Coordinate and implement configuration changes for maintenance activities or system bypass. • Validate system performance after restart or configuration changes. • Support maintenance teams by providing accurate system data, alarm history, and fault analysis. • Assist in troubleshooting by identifying fault patterns and recurring issues. • Monitor maintenance activities and ensure safe system interaction. • Ensure all SCADA operations comply with safety standards and operational procedures. • Follow Lock Out Tag Out (LOTO) requirements during maintenance coordination. • Identify and report any unsafe system conditions or operational risks. • Maintain high level of concentration and situational awareness at all times. • Ensure punctuality, discipline, and adherence to shift responsibilities. • Act professionally in all communications with internal and external stakeholders. • Support continuous improvement initiatives and suggest system or process enhancements. • Available for extra shifts whenever required.