About this role
Hey Harper is looking for a B2B Retail Operations Specialist to take ownership of the operational execution behind our growing retail business. As we expand our presence with major retail partners including Target and Walmart , the operational complexity behind getting an order from PO to successful delivery — and ultimately payment — is growing with us. This role sits at the intersection of retail operations, logistics, systems and data . You'll be responsible for knowing where our active retail orders stand, making sure critical operational steps happen correctly and on time, identifying risks before they become problems, and continuously improving the processes behind them. This isn't just an order-processing role. We're looking for someone who wants to own an operational area . What you'll own Manage Target and Walmart retail orders end-to-end, including POs, routing and pickup requirements, labels, ASNs, BOLs, invoices, stock confirmations and operational exceptions. Maintain a clear view of every active retail PO: what's completed, what's blocked, what's at risk and what needs to happen next. Coordinate with warehouses, logistics providers, retail partners and internal teams to keep shipments moving correctly and on time. Identify and escalate risks that could affect shipment timing, invoicing, payment, chargebacks or partner relationships. Maintain and improve the trackers, checklists and SOPs that make our B2B operation reliable and repeatable. Audit active orders and critical documentation rather than relying on memory or assumptions. Investigate recurring issues, understand their root causes and turn them into practical process improvements. Support selected B2C fulfilment operations where the same operational skills apply, including fulfilment exceptions, aged orders, warehouse/carrier follow-up and recurring operational issues. Use operational data to investigate problems, validate information and support decisions. Contribute to new logistics, retail and operational projects as Hey Harper continues to grow.