About this role
We turn every customer interaction into an opportunity. We connect conversations, customer data and payments with AI Agents so that companies can deliver personal customer journeys at scale: both online and in person. “The entire customer journey. One platform” What we value Every CM.com colleague, connects to our 4 shared values : Drive and Lead You take initiative, make decisions and recognize opportunities. Making mistakes is part of moving forward. Grow and Learn The growth of our colleagues and our customers is our priority. You like to experiment, learn continuously and actively share knowledge and insights with others. Together and Care We work together and we believe that diverse perspectives lead to stronger outcomes. You value the social side of work, you show genuine interest and care about one another’s well-being. Speed and Change By welcoming AI Agents into our organisation, we fundamentally change how work is done. You are comfortable with change and you love working in a high paced environment. The Role As FinOps Specialist you’ll work across accounting, billing and accounts payable, giving Finance Operations the flexibility to absorb workload changes and cover absences without leaning on one person for one process. You’ll also support reconciliations and controls, including checks on third-party funds (derdengelden). As AI and automation take over more routine execution, we need people who can interpret and act across processes. This role is built for that shift, not against it. You will: Handle day-to-day work across accounting, billing and accounts payable, moving between areas as workload shifts Support reconciliations and controls, including checks on third-party funds (derdengelden) Step in and cover colleagues across processes rather than owning a single lane end-to-end Grow into a broader, more senior generalist role as you build knowledge across the full Finance Operations stack Use AI tools actively to improve your own work: experiment, automate, and share what works with your team.