About this role
Job summary
This is an exciting opportunity to work as part of a busy team delivering Radiology Services to people within Essex and surrounding areas. The role is varied and involves being the first point of contact for people wanting to access our services. So, an excellent interpersonal manner is essential.
We are looking for enthusiastic people to be part of the admin team providing a full range of administrative support including bookings clerk and reception duties. The post holder needs to be an excellent team player with excellent organisational skills. Experience of working within a hospital environment would be an advantage but is not essential.
The role will involve being the access point for patients into the service. The ability to maintain an accurate computer appointment system for patients is key. Reception cover will also be required as part of this role.
You will be working alongside other administrative staff in the role. Full training and support / supervision will be provided.
The job role is 37.5 hours per week, x4 days per week., normal working hours are 8-6pm. Some services start at 7.30am; others finishing at 8pm therefore some late working will be necessary. You will be expected to work weekends on a rostered basis. The job role is based at Broomfield Hospital although working at sites including Braintree and Maldon is also necessary.
This vacancy may close early if sufficient applications are deemed to have been received
Main duties of the job
The Radiology Admin Team consists of approximately 35 - 40 staff. We are an extremely busy department, covering a variety of different reception areas, appointments office and occasionally working across sites. We are a friendly, supportive and hard-working team supporting our patients needs and clinical colleagues at all times.
Your duties include but not limited to the following
To work as part of a team providing an efficient and effective computerised appointment system including reception duties within the Radiology Department always ensuring a high quality of servicePatients and visitors are welcomed, and their individual needs met in an appropriate and courteous manner. Booking appointments with patients over the telephone, as well as any cancellations and subsequent bookings using the computerised systems . Booking clinics from the Radiology Waiting Lists adhering to the Patient Access Plan and breach date
About us
Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.
We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust
Job description Job responsibilities
For full details about this varied and rewarding role, please see attached job description.
We look forward to your application!
Person Specification
Education & Qualifications Essential
Maths & English GCSE Equivalent - Grace C or above Experience with working with the public face to face
Desirable
Experience in a hospital enviroment Experience of call centre environment
Knowledge & Experience Essential
Demonstrate an understanding of NHS proceedures
Desirable
Experience as a receptionist or call centre agent ideally in a NHS Trust Driving Licence
Personal Essential
Ability to work from a range of hospital sites
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Mid and South Essex NHS Foundation Trust
Address Broomfield
Court Road
Chelmsford
CM1 7ET
United Kingdom
Employer's website https://www.mse.nhs.uk (Opens in a new tab)