About this role
Job summary
Are you passionate about making a real difference in people's lives? Do you thrive in dynamic environments where your ideas and contributions are valued? Are you interested in joining an innovative and transformed team, look no further, because we have the perfect opportunity for you!
Our Outpatients Call Centre, based at Basildon Centre, St Martins Square offices are on the second floor of the building which is situated in the Town Centre of Basildon.
Please note this role is 50% telephone work & 50% admin.
Upon appointment you may be expected to work in one of the main site hospitals (Basildon, Broomfield or Southend) for training and learning purposes, with you then moving to the office in Basildon Town Centre once competencies have been met.SHIFTS ARE MONDAY TO FRIDAY 9AM - 5PM.
FOR PART TIME APPLICATIONS, A MINIMUM OF 3 FULL DAYS ARE REQUIRED (9AM - 5PM) PER WEEK.
Main duties of the job
As part of the central booking team, you will be responsible for booking both new and follow up appointments across Basildon, Broomfield and Southend.
Impact Lives: Each day your work will directly impact patients' access to health services, making a tangible difference in their lives.
Impact Lives: Each day your work will directly impact patients' access to health services, making a tangible difference in their lives.
Career Progression: With ongoing changes and growth, there are ample opportunities for you to advance your career and develop new skills.
Agile Work Environment: One day you could be talking to patients, the next you might be booking appointments or even helping us develop technology to improve patient care.
About us
Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.
We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust
Job description Job responsibilities
Are you looking for an exciting role using your unique qualities? Then we want to hear from you.
For full details about this varied and rewarding role, please see attached job description.
We look forward to your application.
Please be aware that we reserve the right to close this vacancy early if we receive a suitable number of applications.
Person Specification
Essential Essential
GCSE Maths and English or NVQ level 2 clerical or equivalent experience
Experience Essential
Demonstrable experience in customer / patient focused role Experience of working in a busy, pressurised customer focused environment
Desirable
NHS experience Experience in use of PAS Careflow and the electronic Referral Service
Skills Essential
Computer literate - able to use Microsoft Packages effectively Good written communication skills demonstrated through application form
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Mid and South Essex NHS Foundation Trust
Address Basildon
St Martin's Square,
Basildon
SS14 1DL
United Kingdom
Employer's website https://www.mse.nhs.uk (Opens in a new tab)