About this role
Job summary
Join us in delivering excellent healthcare to our local community - Broadmead Medical Centre
At Broadmead Medical Centre , no two days are the same. You'll be right at the heart of a diverse and fast-moving inner-city healthcare service, supporting over 10,000 patients from all walks of life. Whether you're helping someone access urgent care or providing calm support in emotionally charged moments, your actions will shape someone's day, for the better.
Lead and inspire a busy administrative team, ensuring the smooth and efficient delivery of key services including medical records, document management, and patient support. You'll oversee performance, drive improvements, and ensure compliance with NHS standards, ideal for a proactive leader who thrives in a fast-paced healthcare environment
Important Eligibility InformationPlease note thatBrisDoc is not able to offer visa sponsorship for this role.
Main duties of the job Who We're Looking For
We're looking for people who share our passion for the NHS and delivering "patient care by people who care".
Educated to GCSE level (or equivalent) including English IT proficiency (Microsoft Office systems) Experience of supervising or leading a team Significant experience in administrative roles within a healthcare or GP setting Experience managing medical records, document workflows and/or recall systems Experience using clinical systems (e.g. EMIS Web) Experience working in a fast-paced, high-volume environment Strong leadership and people management skills Excellent organisational and prioritisation abilities Ability to work under pressure and manage competing demands Committed to high standards of patient care and service delivery Professional, approachable, and supportive Problem-solving and decision-making capability
About us Why Join Our Team?
Make a Lasting Impact
Play a vital role in day-to-day supervision and coordination of the administrative support function within Practice Services Be part of a service built on kindness, hope, and respect, ensuring every person feels valued and included Supportive, Collaborative Culture
You'll join a team that has your back: mentoring, supporting and developing one another Professional growth and recognition
Benefit from employee recognition platform with exclusive offers We support your professional development with supervision, CPD and training As an Employee Owned Trust, you're a co-owner empowered to shape the suture of our organisation and take part in decision- making High energy, High reward. If you like being on the go and making a tangible difference, you'll thrive here Recognising Your Value o Salary £14.41 per hour o Full time, 37.5 hrs per week - office based o Generous annual leave, NHS pension and discretionary annual bonus Comprehensive wellbeing support, NHS discounts, cycle-to-work scheme, and employee assistance programme
Join a Leading Social Enterprise
As part of BrisDoc, an employee-owned social enterprise, you'll be empowered as a co-owner to shape the future of healthcare delivery. We're deeply committed to equity, diversity, inclusion, sustainability, and innovation. Ensuring your career grows in a direction aligned with your values.
Job description Job responsibilities
Team Leadership & Line Management Provide direct line management to the Support Administration team Allocate and coordinate workloads across Medical Records and Document Management functions Monitor team performance against targets, KPIs, and service standards Conduct regular 1:1s, supervision, appraisals, and performance reviews Support staff development, training, and continuous professional development Manage annual leave, sickness absence, and rota planning to ensure adequate cover Address performance concerns and undertake informal/formal HR processes where required Foster a positive, inclusive, and high-performing team environment
Operational Oversight Oversee all administrative workflows ensuring tasks are completed accurately, safely, and within agreed timescales Ensure efficient processing of: Patient medical records (electronic and paper) Document scanning, coding, and workflow management Ensure administrative systems and processes are consistently maintained and optimised Identify bottlenecks and implement improvements to enhance efficiency and reduce backlogs Ensure continuity of service across all administrative functions
Patient Records & Information Management Ensure compliance with GDPR, Information Governance, and NHS records management standards Monitor accuracy and quality of clinical coding and record summarising Oversee processing of subject access requests and medical report requests Ensure secure handling, storage and transfer of patient data Promote best practice in records management across the administrative team
Non-Clinical Safeguarding Procedures Ensure administrative processes support effective safeguarding practices in line with organisational policies Oversee the safe handling, coding, and escalation of safeguarding information within patient records Ensure staff are trained in and adhere to safeguarding administrative processes Support accurate and timely documentation of safeguarding concerns Work collaboratively with clinical and safeguarding leads to ensure robust information management
Quality, Compliance & Governance Ensure all admin processes meet Practice policies, NHS standards and CQC requirements Monitor incidents, errors and near misses and support learning outcomes Participate in audits and quality improvement initiatives Ensure standard operating procedures (SOPs) are maintained and updated Promote a culture of accountability, quality, and continuous improvement
Please see the attached Job Description for more information about the role.
We reserve the right to amend the closing date for this vacancy depending on application levels.
Person Specification
Qualifications and Training Essential
Educated to GCSE level (or equivalent) including English Evidence of continuing professional development IT proficiency (Microsoft Office systems)
Desirable
Leadership or management qualification (e.g. ILM, NVQ Level 3/4 in Management Administration or healthcare-related qualification Information Governance training
Experience Essential
Significant experience in administrative roles within a healthcare or GP setting Experience of supervising or leading a team Experience managing medical records, document workflows and/or recall systems Experience working in a fast-paced, high-volume environment Experience using clinical systems (e.g. EMIS Web)
Desirable
Experience in NHS primary care Experience of performance management and staff development Experience of service improvement or audit work
Skills and Competencies Essential
Strong leadership and people management skills Excellent organisational and prioritisation abilities Strong attention to detail and accuracy Effective communication and interpersonal skills Ability to work under pressure and manage competing demands Problem-solving and decision-making capability Ability to maintain confidentiality at all times
Personal Attributes Essential
Professional, approachable, and supportive Resilient and adaptable Proactive and solutions-focused Committed to high standards of patient care and service delivery
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name BrisDoc Healthcare Services
Address Broadmead Medical Centre
59 Broadmead
Bristol
BS1 3EA
United Kingdom
Employer's website https://brisdoc.co.uk/ (Opens in a new tab)