About this role
Job summary
The post holder will provide high-quality administrative support to the Improvement Delivery Team including support to the projects and programmes that this team covers. This includes comprehensive administrative, coordination, and information management support to ensure the effective delivery, tracking, and governance of programme activities. The role will focus on maintaining robust programme controls, supporting reporting processes, and ensuring accurate and timely information flow across multiple workstreams to support the successful delivery of organisational priorities. The post holder will also provide administrative support to the senior team.
Please note that we are unable to offer sponsorship or a Certificate of Sponsorship (CoS) for this post.
Main duties of the job
Provide an effective administration service to the Improvement Delivery Team and associated projects and programmes
To work with relevant Programme Managers and Project Managers to manage and deliver key actions and tasks to keep projects on track
Work effectively across a matrix-managed environment, coordinating activities and information across multiple teams, services and workstreams where responsibility and delivery are shared
Escalate risks, issues and delays to appropriate project or programme leads
Performing routine and ad-hoc data analysis tasks and simple interpretation
To maintain a central library of project and programme documentation including RAID logs, programme trackers, dashboards, and efficiency savings trackers
Creating and maintaining project spreadsheets, databases, presentations.
Monitor programme mailboxes and manage queries, coordinating requests for information and tracking responses
Coordinate bookings for improvement training and associated administrative activities
Organise meetings, prepare packs, and coordinate logistics including room bookings
Take minutes and track actions
Support reporting cycles, including the preparation of highlight reports and performance metrics, presentations and meeting materials
Maintain document repositories with version control
Support data collection, validation and reporting
About us
Please refer to the Applicant Guide via the link below for key information:- Applying to LGT Guide - Key Information for Applicants
Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:
Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development Widening access (anchor institution) and employability Improving the experience of staff with disability Improving the EDI literacy and confidence of trust staff through training and development Making equalities mainstream
Job description Job responsibilities
Provide an effective project support service to the Trust Efficiency Programme. To work with relevant Programme Managers and Project Managers to manage and deliver key actions and tasks to keep projects on track. To maintain a central library of project and programme documentation and to maintain accurate records and files on the Efficiency programme and associated work streams. Maintain and update programme trackers, dashboards, and efficiency savings trackers. Maintain RAID logs (Risks, Assumptions, Issues, Dependencies). Monitor programme mailboxes and manage queries. Organise meetings, prepare packs, and coordinate logistics. Take minutes and track actions. Support reporting including highlight reports and performance metrics. Maintain document repositories with version control. Support data collection, validation and reporting. Assist in improving systems and processes.
Person Specification
Professional Qualifications , Education and Training Essential
Good standard of secondary education including GCE/GCSE English and Maths (Grade C or above) or equivalent NVQ Level 3 Business Administration or equivalent level knowledge or experience Demonstrates continued professional development
Desirable
Project related personal development
Experience Essential
Experience of providing administrative support to a team Experience providing support to a busy project team with particular focus on data analysis and report writing Experience in working with spread sheets and databases Experience of autonomous, unsupervised administrative work in a busy office environment Experience of taking minutes and re producing to accurate levels
Desirable
Experience of working within a PMO Experience of working within efficiency projects Experience of working on improvement programmes
Skills, Abilities and Knowledge Essential
Proficient in Microsoft Office applications including Excel word, Outlook, PowerPoint and Teams Excellent interpersonal and communication skills (written and verbal) Ability to work under pressure and prioritise own workload, often working to tight deadlines Ability to work effectively in a matrix environment, supporting multiple managers, projects and workstreams simultaneously Ability to assist the project managers in the development and preparation of the overall project plans, plan key workstreams in relation to the project Ability to use own initiative and work with minimal supervision
Desirable
Ability to use Microsoft 365 applications including Forms, SharePoint, PowerBI, Automate Experience of procurement or purchase ordering systems
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Lewisham and Greenwich NHS Trust
Address University Hospital Lewisham
Lewisham High Street
Lewisham and Greenwich
SE13 6LH
United Kingdom
Employer's website https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)