About this role
At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking a In-Year Segmentation & Parenting Operations to join one of our clients' teams. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you. Key Responsibilities In-Year Segmentation Management • Review and process in-year segmentation requests in accordance with approved business rules. • Validate eligibility, supporting evidence, and policy compliance for all submitted requests. • Assess segmentation impacts and ensure requests meet established thresholds and governance requirements. • Escalate complex or exception-based cases for appropriate review and approval. Parenting & Enrollment Remap Operations • Manage customer parenting corrections and enrollment remap requests. • Validate customer hierarchy structures and revenue attribution impacts. • Review account relationships to ensure correct ownership and reporting alignment. • Execute approved changes within established service level agreements (SLAs). Case Management & Quality Assurance • Maintain accurate case records and audit-ready documentation. • Review supporting documentation including proof of alignment, proof of execution, account ownership evidence, and system validations. • Perform quality reviews to ensure consistency and compliance across all requests. • Identify and resolve data discrepancies or policy conflicts. Stakeholder Collaboration • Partner with Sales Operations, Business Sales Operations (BSO), Finance, GSOC, and regional stakeholders. • Communicate case status, findings, and recommendations to requestors and business partners. • Support policy interpretation discussions and exception reviews. • Participate in operational reviews, office hours, and governance discussions. Reporting & Analytics • Monitor request volume, backlog health, turnaround times, and SLA performance. • Develop and maintain reports, dashboards, and operational metrics. • Analyze trends and identify opportunities for process improvement. • Support operational planning and business reviews with data-driven insights. Process Improvement & Automation • Identify opportunities to improve operational efficiency and scalability. • Support automation initiatives and system enhancements. • Contribute to testing, user acceptance validation, and deployment of new tools and capabilities. • Assist with process documentation and standardization efforts. Knowledge Management • Maintain process documentation, standard operating procedures, and training materials. • Support onboarding and training of new team members. • Share best practices and lessons learned with the broader operations team