About this role
Founded in 1996 in South Africa and identified in London Stock Exchange’s ‘1000 Companies to Inspire Britain’, M&S Logistics is a global tank container operator specialising in the intermodal transport of bulk liquids with a fleet size of over 9,500 tank containers. The company’s headquarters is in the UK with offices in the Netherlands, Singapore, South Africa, Korea, China, Dubai, Thailand, Taiwan, India, France, Germany, Saudi Arabia and The Americas with further office openings planned this year.
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We believe that by creating mutually beneficial relationships and adding value to every person or organization that works with us, we will attract and retain the best people, be they staff, customers or suppliers. This will enable us to successfully grow the business in size and profit.
Are you driven by delivering the best customer service in line with a commercial approach to help us grow and succeed? Then we have the following vacancy for you:
Job Title: Junior Customer Operations Coordinator
Site: Cape Town
Hours: 37.5 per week, Monday to Friday, 8:00am-4.30pm (EU Summer) and 8:30am-5.00pm (EU Winter)
Line Manager: Branch Manager Cape Town office
The purpose of this role is:
To manage all day-to-day operational activities for the European Region. You will ensure that all operational processes meet the established operational KPIs and support smooth, efficient shipping operations across Europe.
What You Will Do: -
Operations & Compliance:
• Responsible for the daily coordination of import and export operations.
• Responsible for customer-dedicated or area packages, including all related transportation activities.
• Maintain accurate and up-to-date records in tracking sheets and internal systems.
• Ensure all relevant documentation and related communication are properly recorded and filed.
Communication & Coordination:
• Respond promptly and professionally to customer, vendor, and internal inquiries.
• Ensure customers are informed in a timely manner of any operational issues affecting their orders.
• Follow up on outstanding issues daily and ensure they are resolved in a timely manner.
Quality & Performance:
• Collaborate with the Team Leader to address operational issues, KPI deviations, and customer complaints.
• Ensure all operational KPIs are met for the relevant customers.
• Review and acknowledge annual goals and KPIs by the end of January each year.
• Proactively communicate any additional costs to customers and ensure these are billed in a timely manner, for both imports and exports.
• Maintain a strong focus on accurate additional cost billing, in line with the applicable Standard Cost agreements.
Team Collaboration:
• Provide backup support to team members during periods of absence, such as vacation or illness, to ensure continuity of operations and service.
What You Will Bring: -
• Prior experience in international transportation or the logistics industry
• Working knowledge of ADR and IMDG regulations
• Strong attention to detail and excellent organisational skills.
• Strong IT, verbal, and written communication skills.
• Experience using Microsoft Office.
• Ability to manage multiple tasks and work independently in a fast-paced, deadline-driven environment.
• Confident communication with customers and vendors.
• Strong interpersonal skills and the ability to effectively follow up on outstanding tasks.
• A strong team ethic and alignment with the company’s values, demonstrating professionalism, reliability and a positive attitude
What You Will Receive: -
• A competitive salary.
• Discretionary bonuses.
• 15 days of holiday plus statutory holidays.
• Your birthday is important, so you get the day off!
• A long service day each year for every 5 years of service, up to a maximum of 5 days at 25 years’ service.
• A caring, friendly, family-oriented culture with strong values.
• Flexibility to balance home and work.
• The opportunity to work in a multicultural environment.
• A medium-sized company where you will be known and valued.
• Investment in your ongoing training and professional development.
Assessment for this role will be: - CV
Competency-based interview,
Role-based assessment (Maths/Excel/Writing skills test)
We welcome you to an international environment with an enthusiastic and dynamic team located in our existing office in Cape Town, South Africa with strong links to our European offices in The Netherlands, France and the UK, with a wider reach to our other global offices.
Do you feel this role is for you? Please don’t hesitate to send in your application as soon as possible.
The candidate needs to live within commuting distance of our Cape Town office.
A Person Specification and Job Description can be provided on request by emailing [email protected]
We are an equal opportunities employer.
No recruitment agencies please.