About this role
Empowering Federal Missions Through People, Purpose, and Performance. POSITION DESCRIPTION – SITE SUPERVISOR – DINING FACILITY (DFAC) OPERATIONS LOCATION RAF Lakenheath / RAF Mildenhall – Suffolk, United Kingdom POSITION SUMMARY The Site Manager is responsible for day-to-day onsite execution of Dining Facility operations and serves as the primary operational leader assigned to the facility. Responsible for staffing continuity, operational performance, quality standards, customer satisfaction, and contract execution. Reports To: Contract Manager SUPERVISES Mess Attendants Contingency Cooks Shift Leads Temporary Personnel ESSENTIAL DUTIES AND RESPONSIBILITIES Operations Management • Manage daily DFAC operations • Coordinate meal service • Ensure staffing coverage Staffing & Workforce Management • Create schedules • Support onboarding and training • Coordinate emergency coverage Quality Assurance • Conduct inspections • Ensure HACCP and sanitation compliance Customer Service • Resolve service concerns • Support Government inspections Reporting & Administration • Maintain operational records • Support corrective actions SHIFT SCHEDULES Morning Shift: 0500–1400 | Day Shift: 1030–1930 365-day operation including weekends and holidays. MINIMUM QUALIFICATIONS Required • High school diploma or equivalent • Minimum 3 years supervisory experience • Minimum 2 years food service experience • English proficiency • Right to work in UK • RAF installation eligibility Preferred • Military DFAC experience • ServSafe Manager certification WORK ENVIRONMENT Standing and walking for extended periods, lifting up to 25kg, rotating shifts and holiday support.