About this role
Location: Waterloo (Hybrid after probation) Salary: Competitive base salary plus a healthy commission structure, giving you the opportunity to maximise your earnings
Are you someone who enjoys building long-term client relationships?
Enjoy helping customers get the very best from technology while growing your accounts?
We're looking for an Account Manager who enjoys building relationships as much as delivering results. You'll work closely with a portfolio of clients, helping them succeed while growing your accounts through a consultative approach.
About InfoTrack
InfoTrack is a market-leading provider of technology solutions for the conveyancing industry, helping law firms deliver a best-in-class service to people buying and selling homes.
As our customer base continues to grow, we're looking for an experienced Account Manager to strengthen client relationships, increase product adoption and identify new commercial opportunities across our existing customer base.
What you’ll be doing Manage a portfolio of existing clients, acting as their primary point of contactBuild trusted, long-term relationships that encourage customer loyalty and retentionIdentify opportunities to introduce additional InfoTrack products and servicesDeliver product demonstrations and client training, both online and in personMonitor customer usage and proactively identify opportunities for growthResolve client issues by working closely with internal teams across the businessSupport the successful onboarding and rollout of new clientsAchieve and exceed commercial and account management targets through a consultative approach What we're looking for
Essential: 3+ years of experience selling technical SaaS solutionsProven success in Account Management, Customer Success or a consultative sales roleA track record of consistently meeting or exceeding sales and account management KPIsExperience delivering client training and product demonstrationsExcellent communication and relationship-building skillsComfortable analysing customer data to identify commercial opportunitiesA proactive, accountable and customer-focused approach Desirable (but not essential): Experience working within the legal or conveyancing sector Working Hours Your working week will be 37.5 hours per week, typically 9am – 5:30pm initially, with opportunities for hybrid working between home and our Waterloo office once you have passed probation Salary and Progression Competitive base salary plus a healthy commission structure, giving you the opportunity to maximise your earningsYou’ll also benefit from annual performance reviews, providing a clear pathway for career development and salary progression Benefits and Rewards
At InfoTrack, we believe in rewarding our people and creating a positive workplace culture.
You’ll benefit from: 25 days annual leave, plus bank holidaysHybrid working after probationPrivate health insurance, including dental, optical and hearing cashbackIncome protection (worth x4 your base salary for up to 5 years)Life assurance (worth x4 your base salary)24/7 health advice line and access to virtual GP appointmentsIn-house barista: enjoy freshly brewed drinks throughout the dayOffice snacks, including fruit and refreshmentsRegular team breakfasts and lunchesRecognition awards: £100 spot prizes for going above and beyond“Work From Anywhere” weeks: work remotely from a location of your choiceReferral bonus: earn up to £2,000 for successful referralsBirthday and work anniversary giftsRegular social events including summer and Christmas parties, hikes, pub quizzes and more If you're passionate about building lasting client relationships, enjoy consultative selling and want to be part of a growing technology business that's transforming the legal sector, we'd love to hear from you.