About this role
Automotive Sales & Service Representative $17.25/Hr - Remote - TP87060
Job Description: ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. *****The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers.*****
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At this time, TP can only offer employment to individuals located in the following states: AL, AR, AZ, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NJ, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY.
$17.25/Hour
As an Automotive Sales & Service Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns. Handle inbound and outbound customer interactions professionally, building rapport and identifying customer needs through effective discovery techniques. Present and promote products, services, and membership benefits while tailoring recommendations to each customer's situation. Identify potential retention opportunities by educating members on membership benefits, services, and available solutions that align with their needs. Apply consultative retention strategies to preserve memberships and strengthen long-term customer loyalty. Calmly attempt to resolve and de-escalate any issues Escalate interactions when necessary and appropriate Educate customers on available plans, coverage options, features, and value-added services. Track all call related information for auditing and reporting purposes Participate in coaching sessions, sales training, team meetings, potential client calls and continuous improvement initiatives. Meet or exceed sales goals, conversion targets, revenue objectives, and customer satisfaction metrics. Identify upselling and cross-selling opportunities to maximize customer value and business growth. Process sales transactions, service enrollments, and payment arrangements accurately. Address customer questions, objections, and concerns with confidence while providing clear and persuasive offer with an additional rebuttal when appropriate Upsell every call required
#LI-Remote
Certificates/Security Clearances/Other: Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.
With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
Benefits of working with TP include:
Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs
Teleperformance and You
Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.
As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit!
Additional Qualifications/Responsibilities: Qualifications:
High School Diploma or equivalent. Minimum 6 months of sales experience, preferably in a call center, retail, membership, or customer-focused environment. Proven ability to meet or exceed sales, conversion, or performance goals. Must be 18 years of age or older. Ability to type at least 25 words per minute. Strong communication, persuasion, negotiation, and relationship-building skills. Excellent active listening skills with the ability to uncover customer needs and recommend appropriate solutions. Proven ability to influence customer decisions and successfully retain business through relationship-building and problem-solving techniques. Comfortable navigating multiple software applications, systems, and sales tools simultaneously. Comfortable with desktop computer systems and have general knowledge of Windows-based systems. Customer service and sales experience preferred. College degree preferred but not required.
Key Competencies:
Process Excellence: Demonstrate commitment to following established procedures and be customer service driven. Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals. Communication: Outstanding communication, listening, and analytical skills. Organizational Skills: Strong organizational and problem-solving skills. Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused. Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts. Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making. Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience.
Work from Home Requirements
Internet Requirements: A dedicated workspace located near your router to support a hardwired Ethernet connection (minimum 25 Mbps download/10 Mbps upload, ISP under 50ms). Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN Proof of internet speed required