About this role
Seasonal Customer Care Associate
Job Description: About Kendra Scott We are a fashion-lifestyle brand of big dreams, colorful confidence, and inspired design. Founded on Family, Fashion and Philanthropy, we believe that our employees and customers are the heart and soul of our brand, and that giving back is the truest form of success. Fashion meets innovation in the design of our two state-of-the-art facilities based in the heart of Austin, Texas, and overflows into the design of our growing retail environment across the country.
Position Overview
Responsibilities include but are not limited to
• Promptly answer and respond to all customer calls and emails and help resolve issues effectively and with Kendra Scott Family spirit. • Follow up swiftly on any unresolved customer issues and ensure customer satisfaction. • Make thoughtful, smart decisions on the fly with corporate values at top of mind to ensure customer satisfaction. • Suggest and improve customer service processes and documentation procedures. • Help train and support other team members as needed. • Proactively communicate to various teams in order to enhance our customer experience in stores and on website. • Other duties as assigned. • This position will only be available during a temporary timeframe (estimated 6-12 weeks) Essential Job Functions • Arrive at scheduled shift ready to answer incoming customer service calls and emails by the opening of generally recognized corporate business hours or as directed by the Department Lead or Department Manager. • Hours are subject to change with shift in demand and/or peak selling times. • Utilize available technology and resources to ensure all calls and emails are answered during business hours. • Be the voice of Kendra Scott to internal and external customers, providing “WOW” customer service and representing the brand image at all times. Qualifications • 1-2 years of retail and/or customer service experience • Superior verbal and written communication skills • Ability to multi-task effectively and efficiently • Very strong organizational skills with a big emphasis on follow through • Excellent data entry skills • Ability to learn multiple systems rapidly • Maintain a positive attitude in all situations and represent the Kendra Scott brand in all aspects • MUST have secure, password protected Wi-Fi • Look for continuous improvement in customer service experience and processes • Extremely process oriented • Weekday, weekend, and holiday shifts are required. Potential overtime opportunities included. Work Location: This position is a remote position. Department hours are as directed by the Customer Care Leadership Team. This position may require some overtime and evening hours during holidays and peak seasonal periods. Equipment will be provided.
Availability: Must be available to work one of the following shifts* Applicants with weekend availability will receive priority consideration during the hiring process.
Monday – Thursday 7a CST – 6p CST Tuesday – Friday 7a CST – 6p CST Friday – Monday 7a CST – 6p CST Monday – Thursday 10a CFT – 9pm CST
*exact days and hours subject to change based on business needs
We are an equal opportunity employer and value diversity at our company.
Compensation Information: The hourly pay for this role ranges from XX.XX to XX.XX per hour. If selected for this role, salary may vary based on various factors, including the candidate’s geographical location. The role is also eligible for the Company’s bonus plan (based on compan