About this role
(Firearms)Supervisory Customer Experience Specialist
Job Description: As a Supervisor Customer Experience Specialist in Firearms/Sporting Goods, you are responsible for Oversees associates within assigned department(s), utilizes leadership skills and abilities to empower associates to provide customers with an exceptional shopping experience for our customers. You'll know which products will meet customer's needs and stay up to date on product knowledge. You will organize and maintain firearms in all locations within the store to include the Firearms Counter and Firearms Vault. You will ensure that 4473 forms are completed thoroughly and accurately as well receive incoming firearms using logbooks and electronic systems. With your knowledge and helpful suggestions, customers will continue to shop the Exchange.
We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates. You’ll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD. \
So what can you expect as a Customer Experience Associate – Firearms/Sporting Goods at the Exchange?
• Greet every customer with eye contact and smile in your authentic way • Acknowledge every waiting customer as soon as they arrive to the Firearms counter/Sporting Goods department area to let them know you’ll be right with them • Listen to customer needs; ask appropriate follow-up questions to ensure you offer appropriate products that meet the specific needs of the customer • Ensure customers have an extraordinary experience while shopping • Leads associates utilizing effective communications skills. Trains and mentor’s associates to ensure they are well-equipped to provide an exceptional shopping experience. • Complete transactions accurately and efficiently while engaging customers in appropriate conversation
We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!
Additional Qualifications/Requirements: Job Qualifications
• Previous experience with Inventory Control procedures preferred • Prior knowledge and experience with firearms preferred • Understanding of ATF laws and regulations • Able to learn and adapt to current technology needs • Able to think quickly on the spot to answer customer questions • Able to take initiative • Able to share brand knowledge
Additional Qualifications/Requirements:
• Excellent attention to detail • Willing to cross-train and work in other areas of the store, as needed • Must possess a welcoming and helpful attitude toward customers and other team members • Excellent communication skills • Basic computer skills • 12 months Retail experience preferred • Previous supervisory experience preferred
Availability Needed: SunMonTueWedThuFriSat OFF1000-18301000-18301000-18301000-19001000-18301000-1830
Job Qualifications: Completion of high school or the equivalent. Retail experience. Demonstrated willingness and potential for additional responsibility.
If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.
Major Duties: Ensures a high level of customer satisfaction through excellent service. Greets each customer upon contact and keeps their needs foremost and creates a welcoming environment. Leads associates utilizing effective communications skills. Trains and mentors associates to ensure they are well-equipped to provide an exceptional shopping experience. Assists in arranging space on sales floor, setting up promotional fixtures, displaying promotional merchandise, and signing. Demonstrates specialty product knowledge and skills to assist and engage by making recommendations to promote multiple sales. Ensures associates demonstrate behaviors to drive customer loyalty and actively communicates the benefits of the Military Star credit card to customers to drive sales growth. Maintains program compliance with regards to safety/security/service procedures in all aspects of recordkeeping, inventory, storage/display, and sales. Maintains employee communication folders to include communication record, time and attendance record, and job description. Communicates the performance standards and provides feedback. May operate a cash register or other sales related equipment to enter new accounts, sales related equipment, sales transactions, refunds, or other related transactions. May be required to verify and accept multiple tenders for payment and make change with accuracy and zero variance tolerance. Performs other duties as assigned.
Work Challenges: We offer the following benefits for this position: • Paid Vacation & Sick Leave • Medical & Dental insurance • Basic Associate Life, Personal Accident & Long-Term Care Insurance • Short Term & Long-Term Disability Insurance • Supplemental Associate & Dependent Life Insurance • Flexible Spending Accounts • 401K • Retirement (Pension) Plan • Holiday Premium Pay (Double Pay) • Mass Transportation Reimbursement • Associate Transfer Program (ATP) • Paid Military Leave • Personal Accident Insurance • FMLA & Administrative Leave • Employee Assistance Program (EAP) *Some of the benefits listed above are subject to specific shifts and approvals per internal policies. Please contact HR for details.