About this role
Shift Supervisor
Job Description: As a Shift Supervisor at the Exchange, you will lead a team dedicated to providing exceptional service to our military members, retirees, veterans, and their families. You will oversee daily store operations, ensure compliance with military uniform regulations and Exchange policies, and foster a positive shopping experience for every customer.
As part of an award-winning organization, you will contribute to our mission of serving those who serve while supporting the professional growth and development of your team. The Exchange returns two-thirds of its earnings annually to support military communities, making every role a meaningful opportunity to give back.
Additional Qualifications/Requirements: Key Responsibilities • Supervise and support employees in the Military Clothing Store. • Lead daily operations, ensuring efficient customer service, merchandising, and sales floor coverage. • Provide guidance and training on military uniform regulations, grooming standards, insignia placement, and authorized uniform items. • Ensure accurate processing of sales transactions, returns, exchanges, and special orders. • Monitor inventory levels, merchandise presentation, and stock replenishment to maintain a well-organized sales floor. • Resolve customer concerns professionally and effectively while promoting a positive shopping experience. • Ensure compliance with Exchange policies, cash handling procedures, and loss prevention standards. • Assist with scheduling, performance coaching, and employee development. • Coordinate with installation units and customers regarding uniform requirements and availability of military clothing items. • Maintain a safe, clean, and professional work environment.
What You Can Expect • Lead by example in delivering outstanding customer service. • Support and develop team members through coaching, training, and performance management. • Work closely with store management to achieve sales, operational, and customer satisfaction goals. • Make a direct impact on the readiness and appearance of military personnel by ensuring access to required uniform items.
Job Qualifications: Completion of high school or the equivalent. Retail experience. Demonstrated willingness and potential for additional responsibility. If applicable to position, associate must successfully complete the management motor compliance course number 175S within three months of occupying position.
If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.
Major Duties: Ensures a high level of customer satisfaction through excellent service. Greets each customer upon contact and/or line of sight, assesses their needs, suggests alternative options, and provides resolution. Keeps their needs foremost and creates a welcoming environment, actively engages, and builds trust relationship with the customer in order to deliver a personalized shopping experience. Leads associates utilizing effective communications skills. Trains and coaches associates to ensure they are well-equipped to provide a personalized shopping experience. Supervises day to day operations of an assigned shift to include opening and closing of facility and maintaining schedules. Ensures associates have sales skills to serve the customer in assigned area(s). Trains/coaches associates on merchandise presentation standards including, but not limited to, arranging space on sales floor, displaying promotional merchandise signing, price changes, maintaining shelf labels, keeping sales area fully stocked, receiving, and ordering merchandise, checking gas levels, assisting with military uniform dress requirements, and cleanliness of the area. Actively communicates/promotes the benefits of the Military Star credit card, Exchange protection plan, and other corporate programs to customers to drive sales growth and increase customer brand loyalty. Communicates performance expectations and maintains employee communication folders to include communication record, time and attendance record, job description, and checklist. Provides effective feedback on adherence to established performance standards and recommends development opportunities. Ensures loss prevention and accountability procedures are followed and minimizes all controllable expenses. Assures compliance with fire, safety, sanitation, and security regulations, as well as ensuring the security of fixed assets, cash, and inventory. Adheres to environmental protection agency guidelines. May operate a cash register or other sales related equipment to enter new accounts, conduct sales, refunds, prepares change funds, and deposits or similar transactions. May be required to verify and accept multiple tenders for payment and make change with accuracy and zero variance tolerance. Performs other duties as assigned.