About this role
Ground Operations Crew - Los Angeles, CA
Job Description: ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard Cand Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
Position Summary
The Ground Operations Crew loads and unloads customer bags, operates ground service equipment which includes operation of motor vehicles, coordinates the servicing of arriving and departing aircraft, helps prepare aircraft cabin for departure, and assists with ramp service duties including waste disposal and re-servicing of aircraft. The Ground Operations Crew will also assist customers when needed and complies with any ad-hoc requests as needed. Individuals must be comfortable serving customers and proficient in using computers. Crewmembers must be prepared to work outdoors under various weather-related conditions.
Essential Responsibilities
Operate ground service equipment which includes motor vehicles, tugs, and elevated de-icing equipment Services aircraft by operating ground service equipment (Potable water truck, ground power unit, tug, aircraft pushback, lavatory truck, deicing truck, etc.) Works in a ramp environment Tags, lifts, loads and unloads customer bags (in excess of 100 lbs) from baggage compartment of aircraft and baggage system Operates external aircraft equipment Helps prepare cabin for customer boarding and departure, which can include cleaning of seats, seat pockets, floor, galleys and lavatories Assist customers with special needs, e.g. customers who need assistance in boarding Guides aircraft to and from aircraft parking locations Carry a handheld radio and communicate effectively with proper radio etiquette Occasionally assist with loading and unloading mail, small packages and human remains Ensure and maintain a safe environment and operation Other duties as assigned
Certificates/Security Clearances/Other: Work Environment
Airport Ramp environment; the outdoor environment may present weather variations and elevated noise levels Ability to work weekends or irregular shifts Able to make occasional trips to other locations for training or temporary assignment Subject to weather and elevated noise levels within airports Ability to stand for an extended period of time
Physical Effort
Moderate physical activity required by handling objects up to fifty (50) pounds frequently and/or seventy to one hundred (70-100) pounds occasionally with the assistance of other people or tools and be in a position where bending, crouching, kneeling, etc. is needed.
Compensation
The starting pay for this role is $33.15. Base pay is one component of JetBlue’s total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.
Additional Qualifications/Responsibilities: Minimum Experience and Qualifications
High School Diploma or General Education Development (GED) Diploma One (1) year of customer service or sales experience Must be at least 18 years old Complete fluency in written and spoken English Must be able to adhere to JetBlue Uniform Policy Manual Standards Able to travel and/or work variable hours, flexible shifts, including holidays and weekends Able to follow safety guidelines Able to perform under pressure and within fixed time constraints Able to work in all types of weather conditions Able to make occasional trips to other locations for training or temporary assignment Must be able to give and receive verbal communication Must be able to use handheld radios and headsets to communicate with the cockpit, dispatch, and other crewmembers Maintaining a positive, good-natured attitude is essential Ability to handle objects up to fifty (50) pounds frequently and/or seventy to one hundred (70-100) pounds occasionally with the assistance of other people or tools and be in a position where bending, crouching, kneeling is needed Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge Depending on location, may need to acquire and maintain a United States Customs Clearance Possess and maintain a valid Driver’s License and a driving record from the state of your primary residence that meets JetBlue Airways insurance standards Candidates must complete an assessment that evaluates the job qualifications/characteristics of Adaptability, Safety Orientation, and Teamwork using AI- or statistically-based scoring Available for occasional overnight travel (10%) Must pass a pre-employment drug test Must be legally eligible to work in the country in which the position is located Authorization to work in the US is required, this position is not eligible for visa sponsorship For internal candidates, good standing in attendance performance and safety
Preferred Experience and Qualifications
Previous airline experience Proficient with Microsoft Office suite
Crewmember Expectations
Regular attendance and punctuality Potential need to work flexible hours and be available to respond on short-notice Able to maintain a professional appearance When working or traveling on JetBlue flights, and if time permits, all capable Crewmembers are asked to assist with light cleaning of the aircraft Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion, and Fun Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR)) Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls Uphold JetBlue’s safety performance metric goals and understand how they relate to their duties and responsibilities The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.
Equipment
Computer/Electronic Tablet and other office equipment Ground service equipment Handheld radios Public Address System Jet bridge and/or air stairs (Customer enplaning/deplaning equipment) Free-standing computer kiosks used to identify and process Customer reservations Light Emitting Diode (LED) screens and signs
Required Experience: Minimum Experience and Qualifications
High School Diploma or General Education Development (GED) Diploma One (1) year of experience providing first level IT Support in a large organization Experience supporting latest operating systems, or successful completion of IT for Everyone certification via Coursera Experience implementing and supporting applications Available for overnight travel (up to 50%) In possession of valid travel documents with the ability to travel in and out of the United States Experience using desktop deployment packages Must pass a ten (10) year background check and pre-employment drug test Must be legally eligible to work in the country in which the position is located Authorization to work in the US is required. This position is not eligible for visa sponsorship. Preferred Experience and Qualifications
Bachelor’s Degree Two (2) years’ experience in IT hardware and application support Certifications (Microsoft, Networking, programming languages) One (1) year of experience in a call center environment Knowledge of Microsoft desktop and server products Knowledge of Exchange and Office Suite Knowledge of LAN environment using TCP/IP, DHCP, DNS Knowledge of telephony, messaging and infrastructure (VOIP and POTS) Knowledge of mobile devices Crewmember Expectations:
Regular attendance and punctuality Potential need to work flexible hours and be available to respond on short-notice Able to maintain a professional appearance When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP), JEMS or Safety Action Report (SAR)) Equipment:
Computer and other office equipment Work Environment:
Traditional office environment Physical Effort:
Moderate physical activity required by handling objects up to 50 pounds occasionally and/or up to 20 pounds frequently. (Medium) Compensation:
The base pay range for this position is between $25.00 and $30.00 per hour. Base pay is one component of JetBlue’s total compensation package, which may also include performance bonuses, restricted stock units, as well as access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.