About this role
Branch Customer Service Representative - Lockport, IL
Job Description: ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
Full time Exempt/Non Exempt:
Hourly Job Description:
Job Description
Location Details:
This is an on-site opportunity located in our Lockport, IL location
Position Schedule / Shift:
Schedule will consist of hours worked· Monday - Friday between the branch hours of 7:30AM - 6:00PM along with rotational hours on Saturday from 8:00AM - 4:00PM. Hours worked on Saturday will equal a day off during the week in addition to Sunday.
Position Summary
Customer service talent is in demand, and today’s candidates want a role where they can build relationships, grow their skills, and make a real impact every day. As a Branch Customer Service Representative with The Auto Club Group, you’ll be the welcoming face of AAA—helping members with trusted products and services while driving satisfaction, sales, and long-term career growth.
Key Responsibilities
Member Service & Sales: Greet, service, and support members by promoting and selling membership, travel products, select banking products, and other ACG offerings.
Lead Generation & Promotions: Generate leads, share travel and insurance specials, provide travel information, and conduct outbound promotional calls for insurance and travel products.
Customer Support & Problem Resolution: Respond to member inquiries, help resolve complaints, and refer complex questions or concerns to senior staff, agents, or management when appropriate.
Cashiering & Payment Processing: Process payments for insurance policies, travel products, tickets, and travel money products while handling remittance/depository transfers and balancing the cash drawer.
Branch & Team Support: Provide administrative support to travel and insurance sales staff during peak periods and participate in office activities that support branch goals.
Additional Responsibilities: Perform other duties as assigned.
Additional Qualifications/Responsibilities: Required Qualifications
High School Diploma or equivalent
Customer Experience: Experience working in a customer-focused environment and delivering timely, helpful solutions.
Problem Solving & Ownership: Ability to take personal responsibility, use good judgment, and seek solutions when challenges arise.
Digital Confidence: Comfortable using Microsoft Office applications and learning workplace technology that supports customer service.
Organization & Prioritization: Able to multitask, prioritize work effectively, and stay focused on meeting office and customer service goals.
Key Strengths for Success in This Role:
People-First Service Mindset: Bring passion and enthusiasm for working with people while consistently exceeding member expectations through professionalism, efficient service, and a well-maintained work area.
Communication & Teamwork: Communicate effectively, both verbally and in writing, and work collaboratively in a team environment.
Accuracy & Attention to Detail: Perform basic mathematical calculations accurately to support monetary transactions.
Adaptability & Pace: Work under pressure in a high-volume, fast-paced customer service environment.
Schedule Flexibility: Work irregular hours, including holidays and weekends, and participate in community events when needed.
Work Environment
This is an in-office position. Employees will service ACG members in-person and are based on site in an ACG branch facility.
Compensation & Benefits Overview
ACG complies with all applicable state and local laws regarding required benefits (including PTO, paid sick leave, etc.)
Compensation:
Competitive hourly wage of $19.00–$21.50, based on experience, plus additional incentives and annual bonus potential based on performance.