About this role
Company description:
Location: Coventry, England, United Kingdom
Job ID: 90695
Shift Pattern: Monday to Sunday, 05:00-20:00 on a rota basis (40 hours per week)
We Elevate... Quality of urban life
Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, ensuring respect both among colleagues and for the world around us. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.
Join us as a
Contact Centre Advisor
We are hiring for a customer-focused Contact Centre Advisor to join our Customer Care Centre (CCC) in Coventry. The successful candidate will act as the first point of contact for customers, engineers, and internal stakeholders, managing inbound and outbound communications while delivering exceptional service against established KPIs and SLAs.
Your main responsibilities
Handle inbound and outbound contact centre calls in line with procedures and service standardsProvide professional, courteous, and customer-centric supportManage escalations, complaints, and operational issues effectivelyMonitor and respond to system alerts and equipment condition flagsFollow tele-alarm and tele-monitoring protocolsAct as a Single Point of Contact (SPOC) for operational issues and resolutionsMaintain accurate records and CRM updatesSupport continuous improvement initiatives and training programmesDeliver personal and team performance targets Essential
Previous experience in a contact centre or call centre environmentExcellent verbal and written communication skillsStrong customer service orientationGood IT skills and experience with CRM systemsAbility to remain calm and professional when handling emergencies, complaints, or escalationsFlexibility to work evenings and weekends as required by the rota Desirable
SAP CRM experienceExperience within financial services or sales environments
We offer:
Competitive salary with a discretionary annual bonus25 days’ holiday plus bank holidays, and an annual paid volunteering dayPension scheme with 6% company contributionComprehensive life assuranceEnhanced family leavePrivate medical cover with a trusted provider, plus 24/7 virtual GP accessEmployee Assistance Programme offering confidential supportFree eye tests and eyewear discountsAccess to a range of employee benefits, including Tech and Cycle to Work schemes, plus exclusive retailer discounts
We Elevate… Your Career
Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.
Are you ready to embark on a new journey? Join #TeamSchindler!
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At Schindler Group we value inclusion and diversity, and practise equity to create equal opportunities for all. We endeavour that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, colour, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health or disability.