About this role
Location : Warri, Delta State The team you would Join: Sun King’s Global Corporate Risk team identifies, monitor and control the credit risk inherent in the company’s direct to consumer business. The Corporate Risk team works collaboratively with the company’s PAYG Direct Sales, Operations, and Finance teams across multiple countries to maintain the health of the solar energy loan portfolio. The team continuously analyzes sales and customer payment related data and identifies, pilots, and executes new sales, collections, and incentive processes. The Corporate Risk team also leads the company’s efforts around customer data privacy and consumer protection. About the Role: We are looking for a passionate, diligent, well organized, highly logical person to join our Risk department as a Regional Collections person. The Employee will drive the efforts and processes related to collections of our PAYG products in the field. They will also give advice and suggestions on how to improve customer payments and satisfaction while ensuring that the company offer matches end-users expectations. Analysing regional portfolio and repayment trends and laying down daily, weekly, monthly strategies to drive better collection rates from delinquent customers. Conducting mystery market visits to confirm the quality of sales and obtain different insights from different areas to enhance strategic direction to mitigate problems of disabled lamps and repayments. Providing weekly updates to zonal credit analyst as regards on-field interventions performed and results achieved, along with customer insights. Designing, piloting, and operationalizing collection processes necessary for ensuring better repayments and customer satisfaction. Working with Area Business Managers and Field Sales Executives to repossess products from delinquent customers on cases where direct intervention is required. Reporting any cases of product tampering observed in the field through the process and mechanism established by the Risk team. Facilitating reporting and actions to be taken against those perpetrating fraudulent practices in the field, such as product tampering, misinformed sales done by FSEs etc., as per the processes laid out by the Risk function. Training Agents (Field Sales Executives) on dealing with repossessions and difficult customer collection issues. Driving operating rhythm to follow-up with Agents (Field Officers) to ensure they are completing their collection calls and repossession tasks on time. Recruiting cash collection centres and set up for the key collection area.