About this role
As part of our ongoing Digital Transformation programme, we are rebuilding our Salesforce platform to improve member engagement, service delivery, fundraising, reporting, programme management, relationship management and organisational effectiveness. We are seeking a part time Salesforce Administrator to join our team and help us improve our CRM environment and support our users. The Salesforce Administrator will play a key role in the day-to-day administration, user support and continuous improvement of our Salesforce platform, including Nonprofit Success Pack (NPSP) and Experience Cloud. Working as part of a job share arrangement with an existing Salesforce Administrator, the postholder will work closely with London Youth colleagues and external Salesforce development partners to help translate business requirements into effective Salesforce solutions; support with development, testing and deployment; support user adoption; tackle technical debt; maintain a healthy, trustworthy and well-functioning system; and ensure high standards of data quality and reporting across the organisation. The successful candidate will be passionate about improving processes, maintaining high-quality data, helping users get maximum value from Salesforce, and helping London Youth deliver its mission for young Londoners. Please see the job description for more information and details about the closing date and proposed interview dates. Please note that applications may be screened as they are received, and an online screening process may be undertaken before the scheduled interview dates. Candidates are therefore encouraged to submit their applications as early as possible. Salesforce Administration Administer and maintain Salesforce NPSP and Experience Cloud environments. Manage user accounts, permissions, profiles, roles, licences, onboarding, and offboarding. Configure page layouts, fields, validation rules, flows, dashboards, reports, automations, and other declarative Salesforce functionality. Monitor system health, data quality, and platform usage. Manage support requests from colleagues and external users, troubleshoot issues, and coordinate resolution with external Salesforce developers where required. Support testing activities, including user acceptance testing and release validation. Maintain system documentation and administration procedures. Support Salesforce environment(s) and release management by assisting with sandbox administration, release testing and the adoption of Salesforce seasonal releases. Assist in evaluating and implementing new Salesforce functionality and enhancements as they are released. Support the evaluation and adoption of new Salesforce capabilities, including AI features (such as Agentforce and Einstein AI). Data Quality, Analysis and Reporting Lead data cleansing and data quality improvement initiatives. Perform data imports, updates, exports, and mass data maintenance activities. Ensure data standards, governance processes, and best practices are followed. Build and maintain Salesforce reports and dashboards for operational teams, managers, and senior leadership. Analyse membership, programmes, fundraising, events and service delivery data to support decision-making. Contribute to organisational performance reporting and quarterly corporate reporting processes. Identify trends, opportunities, and risks through data analysis. Support the development of Power BI reporting where appropriate. Business Analysis and Requirements Gathering Work collaboratively with colleagues to understand business processes and requirements. Facilitate discussions with stakeholders to identify improvement opportunities. Translate business needs into clear requirements and user stories. Support solution design activities alongside internal stakeholders and external developers. Contribute to process mapping and documentation exercises. Ensure implemented solutions align with organisational objectives and user needs. User Support and Training Provide first-line Salesforce support to users across the organisation. Deliver user guidance, training sessions, and system demonstrations. Produce and maintain training materials and user guides in multiple formats. Promote user adoption and best practice use of Salesforce. Support change management activities associated with new system releases, developments and enhancements. Work closely with teams to continuously improve the user experience.