About this role
Specialty Veterinary Client Service Representative (CSR) Do you enjoy building relationships with clients and being part of a team that provides advanced veterinary care? Join our team at Virginia Veterinary Specialty & Emergency as a Client Service Representative (CSR) and play a vital role in supporting our patients, their families, and our specialty teams. Job Description The Specialty CSR is often the first point of contact for clients visiting our specialty services, offering both professionalism and compassion. You’ll support seamless communication between clients and doctors, assist with scheduling, and help ensure that each patient’s visit runs smoothly. Position Details Full-time schedule: 5 shifts per week, 8 hours each Dedicated to our Specialty Departments (supporting Internal Medicine, Surgery, and other advanced services) Opportunities to work closely with specialists, technicians, and assistants in a collaborative, client-focused environment Greet clients with warmth and empathy in stressful situations Answer phones, schedule appointments, and manage patient check-ins/outs Collect payments and explain financial transactions clearly and professionally Maintain accurate medical records and ensure hospital cleanliness Collaborate closely with veterinary staff to support patient care