About this role
The Driver Operations Specialist is responsible for building, growing, and maintaining a healthy driver supply in the Expansion market. Lead Driver Operations across Expansion markets, taking ownership of operational performance and driver supply health across multiple countries. Lead the operational setup and launch of new markets and cities, from market preparation and launch planning to execution, stabilization, and further scaling. Monitor and analyze key driver metrics across markets, including acquisition, registration, verification, activation, conversion, supply, engagement, retention, and overall driver performance. Build and maintain dashboards, reports, and monitoring frameworks to ensure visibility into driver funnel and market performance. Lead underperforming markets by identifying key operational gaps, defining recovery plans, setting priorities, and driving execution together with local teams. Evaluate the effectiveness and efficiency of driver acquisition channels, incentives, offline activities, and other growth initiatives. Work cross-functionally with Marketing, Business, Product, Legal, Finance, Verification, Customer Support, and other teams to ensure successful market launches and sustainable growth. Support operational planning, including driver acquisition strategy, incentives, offline operations, resources, and budgets. Collect and analyze market insights, competitor practices, driver feedback, and local operational learnings.