About this role
Make a Difference from the Very First Hello Are you passionate about helping people and creating a positive healthcare experience? Join East Bay Community Action Program (EBCAP) as a Medical Receptionist, where you'll serve as a vital connection between patients and the care they need. In this rewarding role, you'll welcome patients, coordinate essential intake services, conduct health screenings, and support a collaborative care team dedicated to improving community health outcomes. If you're organized, compassionate, and thrive in a fast-paced environment, we'd love to hear from you. Job Description As a Medical Receptionist, you will be the first point of contact for patients visiting EBCAP health centers. You'll play a key role in ensuring a seamless patient experience by managing intake activities, maintaining accurate health records, administering standardized screenings, and supporting care coordination efforts. Your work will help ensure patients receive timely, high-quality care while contributing to the overall efficiency of the health center. Patient Reception & Administrative Support Welcome patients and visitors both in person and through telehealth services. Manage patient check-in and check-out processes. Collect co-pays, insurance information, and required documentation. Ensure patient records remain accurate, complete, and up to date. Maintain electronic health records and organize required medical documentation. Schedule appointments and support efficient patient flow throughout the day. Clinical Screening & Patient Assessment Conduct standardized health screenings using approved protocols and tools. Administer assessments including depression screenings, tobacco cessation screenings, PRAPARE, GPRA, GAD-7, PHQ-2/9, AUDIT, and other required evaluations. Document screening results accurately within the electronic health record system. Promptly communicate high-risk findings to healthcare providers and care team members. Patient Education & Navigation Support Provide educational materials and resources to patients. Connect patients with appropriate referral services and community resources. Support follow-up tasks assigned by healthcare providers. Assist patients with questions regarding appointments, services, and required paperwork. Team Collaboration & Professional Growth Partner closely with physicians, nurses, social workers, care coordinators, and other healthcare professionals. Maintain strict patient confidentiality and compliance with healthcare privacy regulations. Participate in ongoing training and professional development opportunities to stay current with industry best practices and technologies.