About this role
About CTI Join 150+ strategists and specialists who refuse to settle, creating bold digital experiences for ambitious brands since 2004. We're a full-service digital agency delivering strategic consultancy, web development, and digital marketing to drive demand online. Using over two decades of industry experience, we provide next-gen solutions as part of lasting partnerships with hundreds of clients from Chester Zoo and Zip World to Balfour Beatty and Mind. What makes us different We break new ground. You'll work on innovative projects using the latest technologies before they hit the mainstream. We celebrate calculated risks and learn fast from every experiment. We get stuck in together. Genuine collaboration across all departments. Your ideas matter here, regardless of your role or how long you've been with us. We stay curious. Continuous learning is essential. You'll have dedicated time and budget for development, working alongside industry experts who are genuinely invested in your success. We own it. Full accountability and autonomy over your work means you'll build client relationships, see real-world impact, and be recognised when you go the extra mile. You'll join our Hosting & Infrastructure function, a vital part of CTI that works across our Nublue hosting platforms and CTI's internal systems. We support a mix of cloud-native environments, managed infrastructure, and continuous improvement projects, working closely with client support and delivery teams across the business. This is a newly shaped entry-level role, created to give you genuine breadth across both platform engineering and technical support, rather than boxing you into one narrow lane early on. You'll get hands-on exposure to live client environments from day one, structured support to gain Azure certifications, and a clear development path toward automation and the next generation of intelligent operations tooling as our team adopts more of it. As a Graduate Cloud & Infrastructure Engineer, you'll split your time between supporting live client platforms and building your infrastructure engineering skills, growing into a well-rounded generalist who can flex as our tooling and the market evolves. You'll be expected to get stuck in, ask questions, and build confidence fast. Your key responsibilities will include: Service & Incident Response: Supporting clients via live chat, email and phone, triaging technical incidents and escalations, and working with senior engineers to keep downtime to a minimum. Platform Maintenance: Assisting with day-to-day management of client cloud infrastructure, with a primary focus on Azure, alongside broader web hosting environments including Windows and/or Linux servers and Plesk. Troubleshooting & Site Support: Investigating hosting and CMS issues (platforms like Umbraco and Magento), site compromise reports, and general platform stability concerns. Infrastructure Support: Supporting platform security, backup processes, and access controls across client and internal systems. Documentation & Knowledge Sharing: Creating and maintaining clear platform documentation, runbooks, and handover notes. Growing Into Automation: As you build your foundations, you'll get exposure to the automation and monitoring tooling our team uses to run infrastructure more intelligently - with the opportunity to specialise further into this as the team's use of it grows. Collaboration: Working with senior engineers on continuous improvement tasks and translating technical problems into clear, non-technical language for clients. Availability: Participating in an out-of-hours 24/7 rota (on call) once fully onboarded, to provide consistent coverage and quick resolution for critical issues.