About this role
We are seeking a friendly and empathetic Customer Service Representative to join our team at our Louisville, United States location. As a key member of our customer support team, you will be responsible for providing exceptional service to our valued customers, addressing their inquiries, and resolving issues with a positive attitude.
Answer incoming customer calls, emails, and chat messages in a timely and professional mannerProvide accurate information about our products and servicesProcess orders, refunds, and exchanges efficientlyIdentify and escalate complex issues to appropriate departmentsMaintain detailed records of customer interactions and transactionsCollaborate with team members to ensure customer satisfactionStay updated on company policies, products, and servicesParticipate in ongoing training and development programsContribute to a positive work environment by supporting team goals Excellent verbal and written communication skillsStrong problem-solving abilities and attention to detailProficiency in customer service software and basic computer skillsAbility to multitask and prioritize in a fast-paced environmentPatient and empathetic approach to customer interactionsPrevious customer service experience preferredHigh school diploma or equivalentAbility to work flexible hours, including weekends and holidays as neededStrong team player with a positive attitude BENEFITS
Flexible HoursCompetitive wagesEmployee discount on all food itemsAdvancement opportunitiesPaid TrainingIncredible Bonus StructureFULL TIME DRIVERS BENEFITS (in addition to above benefits):
Offered Health, Dental & Vision Insurance after 60 days of employmentVoluntary accident coverage/Critical illness coverageFlexible Spending AccountsAbility to contribute to a 401(k)