About this role
Job summary
his is an exciting opportunity to join the NHS Urgent and Emergency Care Department, where no two days are the same.
You will be the first point of contact for patients and relatives arriving in what can often be a stressful and vulnerable time. Your role will be essential in creating a calm, supportive and professional environment, ensuring every patient receives a positive experience from the moment they arrive.
We are looking for someone who is organised, approachable and able to work efficiently under pressure, while maintaining high standards of accuracy and care.
Priority will be given to colleagues identified as at risk through the Trust's redeployment process.
Please note that interviews will be held face to face.
Main duties of the job
Greet patients and relatives, acting as the first point of contact in the Emergency Department Register patients accurately and efficiently on Trust IT systems Update patient demographics and records Answer telephone enquiries in a professional and timely manner Book clinic appointments and ambulance arrivals Support patients and relatives with enquiries and signposting Maintain patient records, including scanning, filing and documentation management Ensure discharge summaries are completed in a timely manner Maintain a clean, organised and welcoming reception area Assist with induction and training of new team members Complete mandatory training as required
About us
Working in Urgent and Emergency Care offers a unique opportunity to make a real difference to patients and families at critical moments. You will be part of a dedicated team committed to delivering safe, compassionate and high-quality care.
Job description Job responsibilities Working arrangements
You will:
Work under the direction of the Senior Clerical Officers and Administration Services Lead Be part of a large and supportive administrative team Provide administrative support across the department as required Be flexible and reliable in meeting service needs
Person Specification
Education and Qualifications Essential
Numerate and literate, with Maths and English to GCSE
Desirable
IT qualification NVQ level 2/3
Experience Essential
Comprehensive working knowledge of Microsoft Office, especially Outlook Customer service experience
Desirable
Previous experience in an acute or emergency health care clerical environment
Knowledge Essential
Good organisational and communication skills Good working knowledge of Microsoft office Proven customer service skills
Key Skills Essential
Good written and verbal communication skills sufficient to be able to effectively communicate with patients, the multi-disciplinary team and external agencies
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name North West Anglia NHS Foundation Trust
Address Hinchingbrooke Hospital
Hinchingbrooke Park
Huntingdon
PE29 6NT
United Kingdom
Employer's website https://www.nwangliaft.nhs.uk/ (Opens in a new tab)