About this role
Job summary
Job Summary
We are seeking a friendly, organized, and energetic Part Time Evening Receptionist to join our team! This will be a key holder position. The hours are Monday - Friday 1pm - 7pm. This vital role ensures smooth front desk operations during evening hours, providing exceptional customer service and administrative support. As the first point of contact, you will create a welcoming environment for visitors and callers while managing various clerical tasks with efficiency and professionalism. This position offers a dynamic work environment where your organizational skills and positive attitude will shine.
Join us in creating a positive experience for everyone who walks through our doors! Your enthusiasm, attention to detail anddetail, and proactive approach will make a meaningful difference in our teams success.
Main duties of the job
Responsibilities
Greet visitors warmly and direct them appropriately, ensuring a positive first impression. Answer incoming phone calls promptly using proper phone etiquette, routing calls as needed. Manage front desk operations, including checking in patients and handling inquiries. Perform data entry tasks accurately using computer skills, including updating records in Emis Web, Microsoft Office, DocMan and Excel. Maintain organized files, schedules, and surgery supplies to support daily operations. Assist with administrative duties such as photocopying, scanning, mailing, and basic clerical support. Ensure the reception area remains tidy, welcoming, and professional at all times.Skills
Previous office experience with familiarity in administrative procedures. Strong system skills required and knowledge of Emis Web system is desirable. Excellent phone etiquette with the ability to handle multiple calls efficiently. Well-developed organizational skills to manage multiple tasks simultaneously. Typing speed and accuracy to support quick data entry tasks. Demonstrated clerical experience supporting busy front desk environments.
About us
Garretts Green Lane Surgery is small but energetic family run business in the heart of Sheldon. DR Chopra has been serving the community for more than 40 years and pride ourselves in offering the best service to all our patients.
Job description Job responsibilities
Ensuring all calls are answered and patients booked in correctlyCompleting all related tasks/queriesIssuing of prescriptionscash handling of private administrative tasksData input of patient details into our clinical systemAttend regular training and practice meetingscover sickness and absencesto manage all clinical incoming lettersall other duties/tasks as required
Person Specification
Experience Desirable
Experience of working in general practice is desirable Experience of Emis web desirable Experience of Docman system desirable
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Garretts Green Lane Surgery
Address Garretts Green Lane Surgery
172 Garretts Green Lane
Birmingham
B26 2SB
United Kingdom
Employer's website https://www.garrettsgreen.nhs.uk/ (Opens in a new tab)