About this role
Job summary
A great opportunity to join a brand new team and develop a career in healthcare across a number of administrative roles, including Medical education, Library, Systems support, Operational facilitation, and many more. The Administrator will be an important member of our Learning and Workforce Development team at Bristol NHS Group. You will work alongside others within the team and our clinicians in practice to help develop a workforce with the skills, knowledge, and competencies necessary to deliver effective and safe patient care and to enhance the quality of service delivery. The administration team will work across a diverse range of workstreams across the clinical, medical, and non-clinical environments. Administrators will be flexible in supporting a range of different workstreams and workload requests. In support of this new approach, the department will place increasing emphasis on automation and AI to enhance the team's capacity.
Main duties of the job
The Administrator plays a vital role in ensuring the smooth and effective operation of the Learning and Development department, engaging with a wide range of internal and external stakeholders. Each administrator represents the department's outward face, making strong customer service skills essential for delivering high-quality Learning and Development services
The Customer Service Practitioner apprenticeship is a 12-15 month learning programme consisting of:
12-month training and support to develop the knowledge, skills, and behaviours to gain a Level 2 Customer Service Practitioner qualification. We are a registered training provider here at Bristol NHS Foundation Trust and as such your learning is delivered in a blended model both online and at our Learning and Research centre on our Southmead campus. Monthly assignments, skills assessments and 1:1 support with a dedicated tutor/assessor Workplace mentor to support you to put your learning into practice. End Point Assessment delivered by Innovate Awarding - graded Pass or Distinction Potential for progression into a permanent role upon completion of your apprenticeship
About us
Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations,operatingfrom three main sites at Southmead, Bristol citycentreand Weston.
With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer.Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
Job description Job responsibilities
For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.
Person Specification
Qualifications Essential
Level 3 qualification in Business Administration or current relevant experience within administration
Skills Essential
Strong IT skills, including proficiency in Microsoft Office (Word, Excel, Outlook) and data entry systems
Experience Essential
Experience in an administrative role, managing competing priorities effectively Experience in providing customer service or front-line support
Personal Attributes Essential
Positive attitude and ability to work collaboratively Flexible and willing to learn new skills
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Bristol NHS Foundation Trust
Address Bristol (City or Southmead)
Bristol
BS2 8AE
United Kingdom
Employer's website https://www.uhbw.nhs.uk/ (Opens in a new tab)