About this role
Job summary
An exciting opportunity has arisen within the Midlands and North West Bowel Cancer Screening Programme Team based at Hospital of St Cross, Rugby for the role of Screening Administrator.
The Bowel Cancer Screening Programme offers screening to men and women inviting those aged between the age 50 - 74. The Screening Administrator role includes engaging with individuals through the national patient helpline, administrative support, and laboratory support including the logging of completed faecal sample tests (FIT tests). In addition, the role will support the printing and packing function of the Hub.
Please be advised sponsorship is not eligible for this post.
37.5 hour post Monday - Friday 0900 to 1700 or 0930 to 1730.
Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.
Main duties of the job
Answer the National Bowel Cancer Screening Helpline, responding to individuals in a professional and courteous manner and providing advice and guidance on the National Bowel Cancer Screening Programme in accordance with departmental and national policies and guidance.
Provide laboratory support following the return of Bowel Cancer Screening Faecal Immunochemical Test (FIT) kits, including the preparation, opening, and logging of samples. This will involve the operation of electronic sample-opening equipment.
Assist with the production and distribution of bulk communications, including screening invitations and related correspondence, using specialist packing and mailing machinery.
Complete administrative processes relating to the Symptomatic FIT Pathway, including the preparation and dispatch of patient sample packs.
About us
University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.
We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.
Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.
We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)
By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.
The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.
Job description Job responsibilities
Maintain both manual and electronic filing systems and databases, as required by the Department, ensuring all documents are accurately and appropriately stored and archived. Provide comprehensive administrative support including processing of incoming/outgoing post such as undelivered mail items; sending individual subject (patient) correspondence from template letters such as assistance to subjects who have not completed their kit correctly. Process symptomatic FIT referral forms received to send out the kit and letter to the patient, check completed packs for accuracy against the referral form, add record to the database and produce forms using templates from these records. Act as first point of contact for complaints and deal with these in line with Trust and Departmental policy. Work in accordance with the Department Quality Management System including adhering to Standard Operating Procedures. Assist in training new staff members. For further details about the job role please see attached job description
Person Specification
Qualification /Training Essential
oGCSE numeracy and literacy qualifications or equivalent.
Desirable
oNVQ level 2 in relevant discipline (eg Administration; Customer care; ICT) or equivalent.
Experience Essential
oExperience of working in a busy administration environment.
Desirable
oExperience in a customer facing role. oExperience of dealing with people over the telephone. oExperience of a laboratory environment. oExperience of working under pressure and to meet deadlines. oNHS experience.
Knowledge Essential
oWorking knowledge of Microsoft Office packages, in particular Outlook, Word, Excel. oUnderstanding of general office procedures.
Desirable
oKnowledge of Bowel Cancer screening programme.
Skills & Abilities Essential
oAble to communicate clearly, both verbally and written at all levels - both subject (patient) and other professionals. oGood organisational skills. oAccuracy to detail. oAble to use judgement and initiative to provide information and support. oAble to apply tact and sensitivity to establish trust and confidence. oAble to manage difficult and distressing situations effectively using an empathetic and knowledgeable approach. oAble to resolve routine issues.
Desirable
oGood numerical and analytical skills. oAble to work alongside staff at all levels. oAble to manage conflicting demands on time.
Commitment to Trust Values and Behaviours Essential
oMust be able to demonstrate behaviours consistent with the Trust's values. (As detailed in UHCW's Values in Action document below) oApplicants applying for job roles with managerial responsibility will be required to demonstrate evidence of promoting equal opportunities through work experience
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name University Hospitals Coventry and Warwickshire NHS Trust
Address Hospital of St Cross
Barby Road
Rugby
CV22 5PX
United Kingdom
Employer's website https://www.jobsatuhcw.co.uk (Opens in a new tab)