About this role
Job summary
The Northwest Ambulance Service is looking for an Administrator to join them as the main point of contact for the Estates Team.
The post holder will primarily deliver a professional and proactive helpdesk service to the Trust together with delivering effective admin support to the wider Estates management team.
This role is a great opportunity for an enthusiastic team player who has a track record of delivering excellent customer service.
Main duties of the job
The team is looking for applicants who effectively communicate; face to face, by phone and in writing with a wide range of people including staff and external stakeholders such as partner organisations and sub-contractors.
Applicants will need to be able to work in a fast-paced environment, able to show initiative and prioritise their own workload as well as being a strong administrator familiar with using multiple software applications.
Experience of using a Computer Aided Facility Management (CAFM) system would be an advantage.
Interviews will be held at our Broughton Offices on the 15th or 16th Sept 2026.
About us
North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.
Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.
Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.
We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.
Job description Job responsibilities
Please ensure that you have read and understood the job description and person specification before applying.
Person Specification
Skills / Competencies Essential
Excellent customer care skills Ability to work independently, using own initiative and to tight deadlines Excellent verbal/listening skills Ability to work well within a team Knowledge of full range of office procedures, software programmes acquired through NVQ III in Business Administration and ECDL inc advanced keyboard skills & Microsoft Office. Knowledge of a Computer Aided Facility Management (CAFM) system Health and Safety knowledge Possess a full driving licence
Qualification and Knowledge Essential
Educated to a minimum of GCSE level in 5 subjects including literacy and numeracy or equivalent NVQ 3 in Business Administration or IM&T or equivalent experience European Computer Driving License or equivalent Evidence of continual professional development
Experience Essential
Minimum of 1 years experience of working within an Administration capacity Experience of working within a helpdesk/customer service environment. Experience of minute taking Experience of working in the NHS and /or building trades
Values and Behaviours Essential
Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name North West Ambulance Service NHS Trust
Address Broughton
Preston
PR3 5LN
United Kingdom
Employer's website https://www.nwas.nhs.uk/ (Opens in a new tab)