About this role
Job summary
We are looking for a Support Secretary who is efficient, conscientious, well-motivated, enthusiastic and has relevant experience, with the skills to provide dedicated clerical support to both the clinical and administrative teams within an ENT department.
The key aspect of the role involves dealing with the public and professionals, as well as typing for the department, hence you must be able to demonstrate excellent communication and interpersonal skills and have proven IT experience. We would welcome an informal visit to the unit.
Main duties of the job
To ensure a high standard of secretarial and administrative service is consistently delivered by undertaking / delegating all required tasks and activities on a daily basis To utilise the required technology / hospital systems and any other new technology or system(s) that are introduced to deliver an efficient administrative and secretarial service. To recommend and support the implementation of service improvements to own and team working practice to improve workflow. To ensure competencies are developed, sustained and updated and to deliver the required administrative and secretarial service in a changing working environment
About us
We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients' own homes.
We are one of the largest NHS organisations in England, employing more than 12,000 staff.
We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.
Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.
Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.
We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what's widely regarded as the world's best EPR system to ESNEFT, transforming life in hospital for staff and patients.
If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.
Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A
Job description Job responsibilities
For full details of the responsibilities and duties of this role please see the attached job description.
Person Specification
Qualifications Essential
English and Maths GCSE's, Grade C or above
Desirable
Further study beyond GSCE Medical terminology course
Experience Essential
Proven experience within clerical / secretarial sector Evidence ability to use audio / digital typing Microsoft Office applications including Word, PowerPoint, Excel and IT skills Work involving contact with members of the public.
Desirable
NHS experience
Knowledge and Skills Essential
Data Protection. Evidence of good communication skills at all levels Ability to work under pressure and to strict deadlines. Good keyboard skills Attention to detail
Personal skills Essential
Ability to work well in a team Able to communicate sensitively and tactfully with patients and care
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name East Suffolk and North Essex NHS Foundation Trust
Address Ipswich Hospital
Ipswich
IP4 5PD
United Kingdom
Employer's website https://www.esneft.nhs.uk/ (Opens in a new tab)