About this role
Job summary
We are #OneTeamOneOUH
Are you passionate about making a positive impact in the healthcare industry? Do you thrive in a dynamic and compassionate environment? If so, we have exciting opportunities for you!
Our clinical support patient facing administration workforce is vital to our organisation, without them our front-line Doctors, Nurses and Allied Health Professional cannot deliver the excellent care to our patients we strive for. As a support to our clinical workforce within the Divisions you will play a crucial role in ensuring the smooth and efficient operation of our hospital wards.
Your efforts will directly contribute to the well-being and comfort of our patients, making you an integral part of their healthcare journey.
Main duties of the job
The Team Leader is responsible for the delivery and oversight of a professional, comprehensive, and efficient administrative service, ensuring it is consistently delivered to all patients and members of the Department. This includes leading and supporting the administrative team, ensuring standardisation of processes, and maintaining a high-quality, responsive service.
The role involves coordinating and supervising the full administrative function for a specialty team, including providing operational support to consultant teams and ensuring effective management of patient pathways. The Team Leader has responsibility for ensuring pathways are actively managed in line with the Trust's Elective Access Policy, supporting the achievement of RTT and other performance standards, and proactively addressing risks to patient flow, data quality, and service delivery.
The post holder will also be responsible for supporting staff development, managing workload distribution, and driving continuous improvement to enhance both service efficiency and patient experience.
About us
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.
We call this Delivering Compassionate Excellence, and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.
These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.
In 2023NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles
Oxford University Hospitals promotes a safe, respectful hiring environment.
If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.
Job description Job responsibilities Leadership and Team Management
Lead, support, and supervise the administrative team, acting as the first point of contact for staff and operational queries. Allocate workloads effectively and ensure appropriate service cover during absences. Provide training, mentorship, and development opportunities, ensuring staff are competent and supported in their roles. Manage recruitment, appraisals, and performance issues in line with Trust policies. Patient Pathway Management Take responsibility for tracking patients through the 18-week referral-to-treatment pathway and ensuring compliance with Trust access targets. Monitor waiting lists, identify long waiters, and escalate risks or potential breaches to senior managers. Ensure patients are scheduled and treated within required timeframes, including urgent and suspected cancer pathways. Service Delivery and Performance Oversee the delivery of a high-quality, efficient administrative service supporting the full patient pathway. Monitor team performance, capacity, and activity, taking timely action to address service pressures. Support delivery of key performance targets and contribute to weekly performance reviews and escalation processes. Communication and Stakeholder Working Build strong working relationships with consultants, clinical teams, and multidisciplinary colleagues. Act as a key point of contact for patients, providing non-clinical advice and escalating concerns where required. Represent the service at meetings and ensure clear communication of actions and outcomes to the team. Quality, Governance, and Improvement Ensure data accuracy and quality across all patient administration systems. Contribute to the investigation of complaints, identifying trends and supporting service improvements. Work with management and clinical leads to identify and implement service development initiatives.
Person Specification
Managment experience Essential
NHS experience Leadership experience RTT /Validation experience customer services computer skills Education minimum of GSCE or equivalent communication skills
Desirable
Previous management experience Higher education in management or equivalent Knowledge of NHS Trust Elective access Policy & RTT
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Oxford University Hospitals NHS Foundation Trust
Address Nuffield Orthopaedics Centre
Windmill Road
Oxford
OX39DU
United Kingdom
Employer's website https://www.ouh.nhs.uk/ (Opens in a new tab)