About this role
Job summary
An exciting opportunity has arisen for a Band 5 Support Manager at the Northern Care Alliance (NCA) to join our Surgical Team. You will work across Salford Royal Hospital, Fairfield General Hospital, Rochdale Infirmary, Royal Oldham Hospital
Clinical groups cover the NCA sites so you will be required to travel between all hospital & Satellite sites.
As a Support Manager you will support the day to day operational service requirements across a number of selected services and assist the Operations Lead Manager in ensuring the Clinical Service Unit meets its key performance indicators in relation to access standards, activity and line management of administrative staff where indicated.
Main duties of the job
The Support Manager plays a key role in the day-to-day operational management of clinical services, supporting delivery of safe, effective, and high-quality patient care.
Operational Management:
Support the Operations Lead in running services, including outpatient clinics, theatre lists, patient flow, and waiting lists.
Performance & Targets:
Monitor and support delivery of key targets such as RTT and cancer pathways, including validation, tracking patients, and escalating delays.
Workforce Management:
Oversee medical staffing processes including rota coordination, attendance, sickness monitoring, mandatory training compliance, and HR processes.
Patient Pathway & Experience:
Track patient journeys, manage delays, respond to complaints (PALS/incidents), and ensure patient-centred care.
Communication & Collaboration:
Build strong relationships across multidisciplinary teams, communicate effectively at all levels, and support service development.
Data & Analysis:
Analyse complex performance, capacity, and demand data to inform decision-making and drive service improvements.
Service Improvement & Governance:
Support quality improvement initiatives (e.g. PDSA cycles), clinical governance, risk management, and policy compliance.
Financial & Resource Management:
Assist with budget management, cost improvement plans, and ensure efficient use of resources and capacity.
About us
The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.
As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.
In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.
Job description Job responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk
Person Specification
Qualifications Essential
Degree level or equivalent experience
Desirable
Business administration qualification, eg, NVQ 3, or equivalent experience Knowledge of PRINCE principles.
Knowledge, Training & Experience Essential
Substantial experience of working within an acute trust provider.
Desirable
Experience of working in operational management in the public sector
Skills & Abilities Essential
Good interpersonal and people skills Ability to engage effectively in dialogue with individuals at all levels Good presentation skills Ability to empower, coach and support staff Ability to lead and work as a team member with professional and managerial colleagues Evidence of good influencing and negotiating skills. Ability to deduce key points from large/complex volumes of numerical and other data. Detailed knowledge and experience of activity management (including RTT & cancer waiting lists) Good analytical skills and ability to consider the wider picture including future scenario planning Passion for continuous quality improvement. Ability to present relevant information in a concise format. IT skills - use desktop computer and confident with excel
Desirable
Understanding of the NHS, its infrastructure and partner healthcare organisations.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Northern Care Alliance NHS Foundation Trust
Address To work across the Northern Care Alliance (NCA)
To work across Salford Royal Hospital, Fairfield General Hospital, Rochdale Infirmary, Royal Oldham Hospital
Salford
M6 8HD
United Kingdom
Employer's website https://www.northerncarealliance.nhs.uk/ (Opens in a new tab)