About this role
Job summary
As a key member of the Urgent Community Response Service, the post holder will work closely with both therapy and nursing teams. They will be expected to provide a high standard of person-centred care to adults in their own homes, care homes and places of residence which reflects the NVQ3 Care competencies to all patients living in the Community. The postholder will contribute to the prevention of unnecessary hospital admissions and facilitate early discharge from hospital.
The service runs from 0800-2200, 365 days a year. The postholder will be expected to work Monday - Friday 9am-5pm initially until probation is completed at which point changing to 8am - 8pm shifts can be considered depending on service needs.
Main duties of the job
Participate in the assessment and implementation of nursing care/therapy needs in partnership with patients/carers in their own homes. Identify changes in patients' conditions and, within their capabilities, recognise where significant changes in the care plan are required and report these back to the senior nurse/therapist on duty in a prompt and timely manner. Liaise effectively with nursing, therapy and other members of the multi-disciplinary team within the scope of the Health Care Support Worker role and report back to the nurse in charge/therapy lead as appropriate.
Achieve competencies in the clinical skills and knowledge areas, for example:
Blood pressure monitoring
Blood sugar monitoring
Venepuncture
Administration of oral medication.
Simple sterile dressings
Best infection control practice
Manual handling and safe patient transfers
Pressure area care
Nutrition and hydration support
Continence care and support
Measuring and recording vital signs including NEWS2 observations
Safe use of rehabilitation equipment including mobility and toileting aids
About us
Equal opportunities
Our latest policy known as "Promoting Equality, Diversity and Human Rights" outlines the Trust's commitment to ensuring that no job applicant or employee receives less than favourable treatment on grounds of sex, marital and civil partnership status, gender reassignment, pregnancy and maternity, race, colour, creed, religion or belief, physical disability, mental health, learning difficulty, age or sexual orientation and is not placed at a disadvantage by conditions or requirements that cannot be shown to be justifiable.
For more information about our policy and commitment to equality, click:
Workforce Equality, Diversity and Inclusion Policy (accessed June 2026)
Job description Job responsibilities
Demonstrate a high standard of care according to Whittington Health and national quality assurance frameworks.
Always adhere to Whittington Health policies and procedures.
Organise own workload and establish priorities in collaboration with nurse in charge or lead therapist.
Always portray a positive image of the Urgent Community Response service.
Be able to work unsupervised.
Keep up to date and accurate patient records and electronic records.
Regularly participate in team meetings.
Liaise effectively with members of the wider multidisciplinary team within the scope of the Health Care Support Worker role, reporting back to the nurse in charge /therapy lead as appropriate.
Participate in the orientation of new staff.
Regularly participate in one-to-one meetings, objective- setting and clinical appraisal with line manager in line with the KSF framework.
Maintain an up-to-date portfolio.
Regularly participate in Clinical Supervision.
Be willing to expand nursing and therapy knowledge/skills by undertaking further training and helping to teach others where appropriate.
Be able to use Word documents, email and Internet and have a willingness to further develop computer skills.
Submit statistical information as required.
Participate in clinical audit in order to promote the development of patient centred care.
Assist and support team managers and administration staff in the management of office systems.
Participate with senior nurses and therapists in the re-development of the role as required by the service.
Undertake other duties within reasonable capacity and capability as required by the Team Managers and Service Manager
Person Specification
Qualifications Essential
NVQ Level 3 in Health and Social Care or equivalent Maths and English level 1 Willing to work towards Level 2 functional skills
Desirable
Completion of Care Certificate
Skills Essential
Ability to give appropriate advice to patients and carers Ability to use own initiative and at times work unsupervised Ability to work as part of a team Ability to function well in times of pressure by prioritising and planning workload Flexible approach to task and location and working pattern
Desirable
Evidence of ability to undertake the following clinical skills: oBlood Pressures oBlood Glucose Monitoring oMedication Administration oSterile Dressings o Venepuncture oInfection Control - Best Practice oPressure Area Care Manual handling Measuring and recording vital signs Safe use of rehab equipment
Knowledge Essential
Meet appropriate competencies in the primary health care / hospital setting
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Whittington Hospital NHS Trust
Address 222 Upper Street
London
N1 1XR
United Kingdom
Employer's website https://www.whittington.nhs.uk/ (Opens in a new tab)