About this role
Job summary
To support clinical services and the wider administration team in providing efficient administration resource to safely manage the daily demand of referrals entering our services and process these referrals with a patient centred approach to the appropriate clinical services.
Provide comprehensive administrative support across various disciplines and services within the organisation, creating correspondence to support clinical services to enable them to function safely, efficiently and effectively.
All duties outlined are appropriate to the grade and the actual duties will be determined by the individual service/team.
Main duties of the job
Support the processing of new referrals into the service in accordance with locally defined Standard Operating Procedures and as directed by the line manager. This may include registration of new patients onto the Electronic Patient Record (EPR) system and creating new referrals.
Support the process of processing referrals appropriately by booking appointments for groups or treatment and clinic appointments as required, arranging cancellation of appointments and rescheduling as required in a timely manner.
Manipulation of the EPR system to enter and retrieve relevant patient data as required to support the navigation of referrals
Managing all incoming telephone calls politely and efficiently, taking messages as required and navigating all calls appropriately in line with the Standard Operating Procedure.
Providing a high standard of communication with a patient centred approach at all times
Communicating effectively with internal and external stakeholders, acting as an ambassador for the organisation when responding to queries by telephone or electronically.
Support with the preparation of documentation in the form of template letters and other correspondence as directed by the clinical team in an appropriate format
Process incoming/outgoing post, taking appropriate action as defined by local Standard Operating Procedures.
About us
Black Country Healthcare NHS Foundation Trust provides specialist mental health, learning disability, and community healthcare services for the population of the Black Country.
Across the whole of the region we provide:
Adult and older adult mental health services Specialist learning disability services CAMHS Black Country Healthcare NHS Foundation Trust was formed on 1 April 2020, after NHS England and NHS Improvement approved the merger of Black Country Partnership NHS Foundation Trust and Dudley and Walsall Mental Health Partnership NHS Trust.
Combining resources, strategies and talented workforce enables us to deliver a wider variety of outstanding services that are based on best practice and are continually improving.
We currently employ over 3,000 members of staff and just like the population we serve, we are made up of diverse cultures and backgrounds.
Job description Job responsibilities
Please demonstrate in your application that you meet the essential criteria and have the relevant experience for the post.
Please see JD and PS for details
Person Specification
Achieved Grade Essential
Achieved Grade and experience
Desirable
Experience working in the NHS
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Black Country Healthcare NHS Foundation Trust
Address Goscote House
Goscote Lane
Walsall
WS3 1SJ
United Kingdom
Employer's website https://www.blackcountryhealthcare.nhs.uk/ (Opens in a new tab)