About this role
Job summary
Please note: at this stage, the role is open only to colleagues currently employed within Kent and Medway NHS Trusts, the Kent and Medway Integrated Care Board (ICB) and Medway Community Healthcare. Nursing vacancies are also open to Student Nurses and Newly Qualified Nurses.
This is a unique opportunity to help shape and lead an exciting new service that is transforming the way health and employment support are delivered across Kent and Medway. WorkWell brings together health, wellbeing, employment and community services to help people with physical and mental health conditions move towards, remain in, or return to work.
As the WorkWell Operational Lead, you will play a pivotal role in turning this vision into reality. You will lead a passionate team of WorkWell Coaches, ensuring participants receive high-quality, person-centred support that delivers meaningful and lasting outcomes. This is an opportunity to influence service development from the outset, build strong partnerships across the health and employment system and create a culture of excellence, innovation and continuous improvement.
If you are an experienced leader who is passionate about improving lives, developing people and delivering impactful services, this role offers the chance to make a real difference while helping establish a flagship programme with significant potential for growth and innovation.
Main duties of the job
Please note, this vacancy does not meet the criteria for skilled worker sponsorship. Therefore, we are unable to accept applications from candidates that cannot provide documentary evidence of right to work in the United Kingdom.
You will be responsible for the day-to-day leadership, performance and quality oversight of the the service. Working closely with key stakeholders, you will ensure the service person-centred support that helps people overcome barriers to employment and improve their wellbeing.
You will lead, supervise and support a team of Coaches, overseeing caseloads, service performance, safeguarding, quality assurance and continuous improvement. As the first point of escalation for complex cases, risks and operational issues, you will help ensure participants receive timely, appropriate support while maintaining high standards of practice and governance.
The role requires strong partnership working across healthcare providers, employers, local authorities, Jobcentre Plus, voluntary and community sector organisations. Using data, performance insights and participant feedback, you will drive service improvement, support workforce development through coaching and reflective practice, and contribute to reporting, evaluation and mobilisation activities. You may also hold a small caseload to support service resilience, quality assurance and continuity.
Additional Working Pattern: Evening and weekend work may be required
About us
Kent Community Health NHS Foundation Trust is due to integrate with Medway Community Healthcare on 1 October 2026. Following integration and to align our community services to the new Neighbourhood Model of care delivery, there will be a period of consultation which may result in changes affecting some services, teams or roles. Depending on the area you are applying to work in, this could include potential changes to your role, work base, reporting arrangements, or terms and conditions of employment. Any changes would be subject to consultation and managed sensitively and in line with relevant employment processes. Please do contact the recruiting manager if you have any concerns about this so they can answer any questions you might have.
Rated 'Outstanding' by CQC, we deliver high-quality care that improves the health of our communities. We are looking for people who share our values:Compassionate, Aspirational, Responsive and Excellent.
We are proud to be an inclusive, welcoming organisation and encourage applications from people of all backgrounds. We use protected characteristic information for monitoring only and it is not seen by recruiting managers, except where applicants choose to be considered under our disability guaranteed interview scheme.
We know life outside work matters. As a flexible working-friendly organisation, we welcome conversations about arrangements that help you thrive while supporting excellent care for our patients.
Explore KCHFTcareer pathways
Job description Job responsibilities
As a community Trust, many of our roles require individuals to be able to drive to perform their duties. Where driving is a requirement of the role, you will be asked to confirm that you hold a full UK driving licence or a full driving licence issued by an EU country (not exchanged from a non-EU country) to proceed with your application. We are committed to supporting candidates with disabilities into employment. If you are unable to drive due to a disability, please contact the Recruitment Team via [email protected], quoting the vacancy reference number, so we can support you further.
The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this in your application. If you need an application form in an alternative format please let our recruitment team know. All information you supply on your application should, to the best of your knowledge, be true and accurate.
Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert.
We can get a lot of applications for some roles so to be in with the best chance of being shortlisted please make sure you apply as soon as possible. A vacancy may close early if there is a lot of interest in the job.
At KCHFT we strongly encourage colleagues in clinical and non-clinical roles who have direct or social contact with patients to be fully vaccinated. In this way we will be doing all we can to ensure your safety and that of your colleagues and the patients we serve.
Find out more about the community difference here.
Good luck! We cant wait to meet you and welcome you to #teamKCHFT, #cometocommunity.
Person Specification
Qualifications Essential
Bachelor's degree (BA (BSc) NVQ level 6, Ordinary degree or equivalent demonstrable experience Full UK/EU driving licence
Desirable
Training/teaching/facilitation qualification Coaching qualification Public Health related training/CPD
Experience Essential
Experience of group management/facilitation and training design and delivery Experience of managing projects and undertaking evaluation
Desirable
Experience of having managed budgets. Understanding of NHS Community Services
Knowledge Essential
Design and development of standard and bespoke data reports Proven use of office systems, with advanced use of Microsoft Office, i.e. MS Word, PowerPoint, Outlook and Excel.
Desirable
An understanding of the current public health agenda and challenges
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Kent Community Health NHS Foundation Trust
Address Home - Hybrid - Community based across Kent and Medway
Community based across Kent and Medway
TN25 4AZ
United Kingdom
Employer's website https://www.kentcht.nhs.uk/ (Opens in a new tab)