About this role
Job summary As a Bank Business Support Administrator we value you and your wellbeing, offering a range of benefits to help you feel supported and appreciated: As well as the attractive hourly rates of pay, at HCRG Care Group you will benefit from: Flexible Shift Booking Self-book bank shifts and request time off up to six weeks in advance for a better work-life balance. Wagestream Access Track and access earned wages anytime, avoiding high-interest loans or overdrafts. Professional Growth Gain experience across various services, access free training, and join our Strive for Better professional network.. Innovative Culture Share ideas, apply for national funding, and contribute to service improvements. Recognition & Engagement Nominate colleagues for awards and participate in executive Q&A sessions. Commitment to Excellence Be part of a team with "Good" or "Outstanding" CQC-rated services. Job Introduction We are looking for a highly organised and conscientious Business Support Administrator to join our dedicated Safeguarding Team. Th...
Main duties of the job As a Bank Business Support Administrator at HCRG Care Group, you will enjoy a range of benefits to support your wellbeing, including flexible shift booking, Wagestream access, and opportunities for professional growth. This temporary role offers an hourly rate of £13.64, with the main responsibilities involving accurate data entry and maintenance of sensitive patient information. Working Monday to Friday from 9:00am to 5:00pm at the Woking Hub, the successful candidate will become part of a team ensuring safeguarding records are kept current. Applicants must possess excellent attention to detail, strong communication skills, and the ability to manage confidential information. Essential qualifications include a good general education, administrative experience in a customer-facing environment, and proficiency in Microsoft Office. The role requires discretion, sensitivity, and strong organizational skills, with occasional home working opportunities post-training.
About us HCRG Care Group is one of the UK's leading independent providers of community health and care services. Established in 2006, the organization works with health and care commissioners and communities to transform services focusing on experience, efficiency, and improved outcomes. They deliver a wide array of services including adult and children community health services, primary care services such as urgent care, sexual health, dermatology, and musculoskeletal (MSK) services, as well as adult social care and wellbeing services. Working across England, HCRG Care Group supports millions and directly assists over half a million individuals each year. They are committed to equal opportunities, welcoming diverse applicants to join their team, and they aim to be inclusive of everyone, demonstrated by their status as a Disability Confident Committed company. Safeguarding children, young people, and vulnerable adults is a key priority, supported by comprehensive policies and procedures.
Job description Job responsibilities Package Description:
As a Bank Business Support Administratorwe value you and your wellbeing, offering a range of benefits to help you feel supported and appreciated:
As well as the attractive hourly rates of pay, at HCRG Care Group you will benefit from:
Flexible Shift Booking Self-book bank shifts and request time off up to six weeks in advance for a better work-life balance. Wagestream Access Track and access earned wages anytime, avoiding high-interest loans or overdrafts. Professional Growth Gain experience across various services, access free training, and join our Strive for Better professional network.. Innovative Culture Share ideas, apply for national funding, and contribute to service improvements. Recognition & Engagement Nominate colleagues for awards and participate in executive Q&A sessions. Commitment to Excellence Be part of a team with "Good" or "Outstanding" CQC-rated services.Job IntroductionWe are looking for a highly organised and conscientious Business Support Administrator to join our dedicated Safeguarding Team.
This is an important administrative role, providing essential support to ensure safeguarding records are accurately maintained and updated in a timely manner.
The successful candidate will be responsible for data entry and maintaining sensitive patient information, requiring a high level of attention to detail, confidentiality, and professionalism at all times. Whilst the role supports patient services, there is no direct patient contact involved.
The service runs Monday to Friday, 9:00am to 5:00pm, based primarily from our Woking Hub. Following a successful training period and once fully competent in the role, there will be opportunities for some home working in line with service needs.
If you are an organised administrator with excellent accuracy, strong communication skills, and experience handling confidential information, we would love to hear from you
Main Responsibilities Direct referrals to appropriate professionals, manage incorrect referrals, and ensure urgent cases are escalated promptly.
Follow protocols to ensure accurate, timely allocation of referrals and maintain confidentiality on client systems.
Provide signposting to HCRG Care Group services and other agencies.
Maintain and update clinical systems, databases, and clinic templates.
Provide general administrative support, including stock ordering, correspondence handling, information distribution, and minute-taking.
Support safeguarding processes: manage documentation for police domestic violence notifications, coordinate strategy meetings, and process child protection/Marac correspondence.
Work flexibly to cover colleagues and ensure service priorities are met.
Ideal CandidateEssential:
Good general education to at least GCSE level or equivalent, including Maths and English
Administrative experience in a busy, customer facing environment
Excellent customer services skills
Accurate and efficient keyboard skills
High levels of computer literacy to include a good working knowledge of Microsoft Office packages incusing Outlook, Word, Excel.
Ability to work as part of a team
Effective interpersonal and communication skills, both verbal and written
Good telephone manner
Polite and helpful customer service skills
Ability to work with discretion, sensitivity and maintain confidentiality
Good planning and organisational skills and ability to meet deadlines
Ability to prioritise and manage workload in busy environment
Desirable:
Minute taking Knowledge of clinical systems or databasesOther requirements: the successful applicant will need to be a car driver
Please see attached job description for full personal specification.
For further information please contact Lisa on 07867373045
About the Company
We change lives by transforming health and care.Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency, and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. Were a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesnt happen often, sometimes a role is very popular, and well need to close it earlier than the date weve shown here. If youre keen to join our team, wed love to hear from you so please apply as soon as you can.
As youd expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.
Finally, we need to let you know that the company youll work for is part of HCRG Care Group Holdings Limited and by applying for this job well need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.
Person Specification
Qualifications Essential
Good general education to at least GCSE level or equivalent, including Maths and English. Administrative experience in a busy, customer-facing environment. High levels of computer literacy, including knowledge of Microsoft Office packages. Effective interpersonal and communication skills. Ability to work with discretion, sensitivity, and confidentiality.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name HCRG Care Group
Address HCRG Care Group
Woking
GU21 5SB
United Kingdom
Employer's website https://www.hcrgcaregroup.com/ (Opens in a new tab)