About this role
Work Schedule Standard (Mon-Fri) Environmental Conditions Cold Room/Freezers -22degreesF/-6degrees C, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.) Job Description
Position Objective As a Supply Center Specialist, you will deliver a best-in-class customer experience within a scientific retail environment, supporting researchers and lab personnel by maintaining optimized product availability, merchandising standards, and efficient on-site operations.
Serving as the primary point of contact for Thermo Fisher’s on-site Customer Supply Center, you will ensure customers have immediate access to critical laboratory supplies while upholding branding, safety, and service excellence.
Shift: Mon – Fri 9 am – 5 pm
Essential Functions
The Supply Center Specialist is responsible for ongoing inventory management, product optimization, merchandising and customer experience to ensure Supply goals are met, including:
• Provide exceptional customer service by building strong relationships with on-site scientists, lab managers, and procurement teams to anticipate needs and resolve product-related inquiries quickly. • Oversee daily inventory management, including receiving, unpacking, restocking, rotating, and auditing stock to maintain optimal product mix and accuracy. • Maintain merchandising and branding standards, ensuring the Supply Center is visually organized, compliant, and reflective of Thermo Fisher’s brand. • Support growth initiatives by identifying new product opportunities and implementing on-site promotions, product shows, and customer engagement events. • Collaborate with commercial teams to communicate customer feedback, customer trends, and competitive intelligence to drive business improvement and increase market share. • Utilize internal systems (e.g., Supply Center Management System) to manage orders, monitor usage trends, and ensure accurate and timely replenishment. This role may also play a role in analyzing purchasing trends through Supply Center reporting to identify the above market share opportunities. • Implement and assist with product shows, seminars, and other on-site promotional events tied to Supply Center. • Complete all required training. • Will perform other related duties as the need arises and/or assigned including training and onboarding of new Supply Center Service Representatives.
Education
• Required - High school diploma required • Desirable - Bachelor’s degree in Science, but not required
Experience/Attributes
• Requires a minimum of 1 year of proven experience in customer service, retail, sales, research & development or another related field. • Organized, attention to detail and ability to work autonomously • Is customer-centric and has ability to quickly pick up customer requirements and respond quickly • Anticipates needs and problems at site while crafting solutions, in partnership with the Commercial Account Manager. • Demonstrate a sense of urgency, contagious optimism and a “can do” demeanor • Is innovative and never satisfied with the status quo • Greet challenges and change as an opportunity • Has courage and confidence to try new things and learn from mistakes. • Encourages, motivates and collaborates with others. • Builds effective partnerships with customers and colleagues Working Conditions. • Work hours must be performed during normal business hours to match delivery times and customer hours. • Daily car travel to and from account locations is required. Mileage is reimbursed. • Required to be able to lift up-to 15 lbs. • May be required to stand for long periods of time while performing work duties.
Compensation and Benefits The hourly pay range estimated for this position based in Connecticut is $19.64–$29.45. This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards