About this role
Are you customer-focused and ready for a new challenge in logistics? As a Customer Service Specialist in Venlo, you will be the key contact for customers, ensuring that orders, communication, and goods flows run smoothly. Do you have experience in customer service and strong administrative skills? Are you someone who enjoys solving problems and keeping processes on track? Then we'd love to hear from you. Apply today and show us what you can bring to the team! What are you going to do? As a customer service specialist, you will be responsible for planning, customer communication, and a range of administrative tasks. You play an important role in keeping the flow of goods running smoothly and ensuring that inbound and outbound shipments are processed correctly and on time. You will work within a team supporting both existing and new customers and report to the account management coordinator. Key responsibilities - Act as the main point of contact for customers - Manage customer orders, returns, enquiries, and complaints, ensuring timely and accurate follow-up. - Monitor and coordinate inbound and outbound goods flows within the warehouse. - Identify issues, urgent matters, and bottlenecks, and take action where needed. - Work closely with internal departments and warehouse teams - Monitor KPIs and service levels and support process improvements. - Prepare reports and keep administrative records and work instructions up to date. This is a full-time position (40 hours per week). You will work office hours from Monday to Friday, with flexible start times between 7:00 am and 9:00 am, agreed with your team. You will initially start through Adecco, with the opportunity of a permanent contract with the client. What do we offer? - A gross monthly salary of up to €3,500 - 24 holiday days - 7 additional ADV days - 8% holiday allowance - Travel allowance - Pension scheme from your first day of employment. - Access to the Adecco Academy with a wide range of online t