About this role
Are you service-minded and do you have experience in logistics or supply chain operations? Do you enjoy working with customers and coordinating transport processes in an international environment? As a Customer Service Representative in Oostrum (near Venray), you will be the main point of contact for international customers. Bring your logistics knowledge to a role where you can make a real impact. Ready to take the next step in your career? We'd love to hear from you! What are you going to do? As a customer service representative, you will use your communication skills and problem-solving ability to keep daily logistics operations running smoothly. You will stay in touch with customers and business partners through CRM systems, Zoom, and email, providing clear updates on ongoing shipments. Your responsibilities - Manage the complete shipping process and proactively solve any issues that arise. - Monitor orders from start to delivery. - Handle complaints, returns, cost approvals, and claims. - Prepare clear status updates and communicate with all relevant stakeholders. - Build and maintain strong relationships with customers, transport partners, and internal departments. This is a full-time position (40 hours per week), working Monday to Friday. You can start your day flexibly between 7:30 am and 9:00 am and finish between 4:00 pm and 5:30 pm. You will initially join through Adecco, with the opportunity of a contract directly with the client. What do we offer? - An attractive salary up to € 3500,- gross per month - 24 days of annual leave - 7 additional ADV days - 8% holiday allowance - Travel allowance of € 0.21 per kilometre - A competitive pension scheme - Access to a wide range of training courses, coaching, and development programmes through Adecco, helping you grow both personally and professionally. Where will you work? Our client is a growing international company in the logistics sector. The site in Oostrum is easy to reach and offers free parkin