About this role
Customer and Claims Support German Speaking Solliciteer nu €2.900 Per maand Beschrijving You'll be the primary contact and service provider for clients and their customers, ensuring quality operational services are delivered to all business partners and associates. Customer Service - To answer customer service queries and record insurance information from customers, insurance brokers and insurance companies - To manage incoming call volumes/enquiries within agreed time scales as set out within the 'Best Practice' document - To ensure that all information provided is verified and recorded accurately within the internal system - To maintain an effective working relationship with Lessors, Customers' Insurance Brokers/Companies and Suppliers, providing the highest standards in customer service at all times - To deal with all correspondence within agreed time scales, ensuring that our client's insurance criteria is met - To support our clients/customers by adopting a professional manner at all times when undertaking any form of communication whilst representing the company or its business partners - To ensure that the diary system is fully up to date at all times with the case information so that any member of the team can review a case at any time - To be able to prioritise workloads on a daily basis to ensure company/Lessor/Supplier service level agreements are met, if not exceeded - To be able to deal with any complaint/expression of dissatisfaction made within agreed steps as set out within the complaints handling policy - To liaise with the senior management team regarding any issues which may arise - To support fellow team members to ensure that business as usual is maintained - To act as mentor/buddy to less experienced staff to ensure that they reach the required standard - To adhere to the 'Best Practice' document at all times - To carry out any additional duties which the company may require from time to time Claims - O...