About this role
Senior Professional, Global Stores Training & Experience - Converse ID Full Time ID Business Operations Colosseum 1, Hilversum, North Holland 1213 NL, Netherlands ID R-87888 WHO YOU'LL WORK WITH This role supports Global Retail Training & Experience, Digital Learning, Store Operations, Merchandising, and Regional/Store leadership to deliver scalable learning experiences. The specialist reports to a Global Retail Training Manager and works closely with Global Training Captain program, Global Partner Market Directors and cross-functional subject matter experts to build, launch, and sustain store-ready content and programs. WHO WE ARE LOOKING FOR The ideal candidate is a digitally fluent retail learning professional who can translate strategy into simple, motivating store experiences. They bring strong Learning Management System (LMS) administration skills, content operations discipline, and a bias for action, able to build learning agendas, publish seasonal product knowledge, and execute Training Captain programs across multiple geographies. They are equally comfortable working with store leaders and partnering with global teams to standardize tools, measure adoption, and iterate based on performance data. They write clearly, manage multiple workstreams without losing details, and use KPIs to design recognition, incentives, and contests that improve service, selling behaviors, and operational excellence. - Experience in retail training, learning operations, or store communications, including LMS/learning technology administration. - Background in Learning & Development, Education, Communications, Business, or related field. - Experience building learning content (job aids, facilitation guides, digital modules) and managing program execution through seasonal retail rhythms; certification in instructional design, learning technologies, or project management a plus. - Because this workstream supports multi-language translati...