About this role
Portfolio Lead Omnichannel CX CHO Herengracht Amsterdam • 32-40 hours Digital 32-40 hours CHO Herengracht Amsterdam Portfolio Lead Omnichannel CX Shape the future of e-commerce and digital marketing by joining our digital team! Bring your digital (marketing) expertise and entrepreneurial spirit to the table, and let's create exceptional omni-channel experiences together. Share your talents Are you ready to help Rituals create more focus, transparency and impact across our Omnichannel Customer Experience (Omni CX) portfolio? Join us and help shape how we make sharper choices, align priorities, and turn our digital strategy into meaningful customer and business value. Rituals Digital spans a wide variety of disciplines, from web, app, point of sale, loyalty and customer service to content, CRM, data, platforms, architecture and delivery. That makes the portfolio both exciting and complex: many opportunities, many dependencies, and many teams that need to move in the same direction. As Portfolio Lead, you help bring that together into one clear view of priorities, trade-offs and value. You work closely with the Enterprise Portfolio function to ensure Digital initiatives are aligned with enterprise priorities, integrated into broader planning and governance processes, and transparent in cross-functional investment and capacity decisions. Share your talents Do you want to play a key role in how Digital decides what matters most, where we invest our capacity, and how we protect teams from doing too much at the same time? Are you someone who can bring structure without creating bureaucracy, challenge priorities with a clear business rationale, and connect strategy, customer value, technology and delivery into one shared view? In this role, you operate across the full breadth of Rituals Digital. You work with product, technology, design, analytics, delivery and business stakeholders to connect ambition with execution. From c...