About this role
Senior Professional, Global Stores Training & Experience - Converse Position Type Full Time Become part of the Converse Team Converse is a place where passionate individuals come together to create the future of sport. We are unapologetic about who we are and what we're after - bringing innovation and inspiration to every athlete* in the world. We look for athletes who can push boundaries, elevate our potential and continue leading us to greatness. The next tastemakers, playmakers, risk takers and glue players. Are you game? WHO YOU'LL WORK WITH This role supports Global Retail Training & Experience, Digital Learning, Store Operations, Merchandising, and Regional/Store leadership to deliver scalable learning experiences. The specialist reports to a Global Retail Training Manager and works closely with Global Training Captain program, Global Partner Market Directors and cross-functional subject matter experts to build, launch, and sustain store-ready content and programs. WHO WE ARE LOOKING FOR The ideal candidate is a digitally fluent retail learning professional who can translate strategy into simple, motivating store experiences. They bring strong Learning Management System (LMS) administration skills, content operations discipline, and a bias for action, able to build learning agendas, publish seasonal product knowledge, and execute Training Captain programs across multiple geographies. They are equally comfortable working with store leaders and partnering with global teams to standardize tools, measure adoption, and iterate based on performance data. They write clearly, manage multiple workstreams without losing details, and use KPIs to design recognition, incentives, and contests that improve service, selling behaviors, and operational excellence. - Experience in retail training, learning operations, or store communications, including LMS/learning technology administration. - Background in Learning & Development, Educati...