About this role
Mandarin Oriental Conservatorium Amsterdam is looking for Front Office Supervisor to join the Front Office team.Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.As Front Office Supervisor, you will be responsible for the following duties: - Ensuring a flawless check-in/check-out process; - Read through arrival report and ensure accuracy of guest history; - Handle guest complaints diligently and professionally and always with good feedback to the guest on satisfaction; - Supervise and delegate duties to Front Office colleagues, ensuring workflows are logical and efficient; - Cooperate and coordinate with other departments to ensure seamless guest service; - Monitor in implement action plans where necessary for Fans of M.O. member enrolment and premium spend including on property signup; - Ensure Legendary Quality Experience (LQE) Standards are fully implemented and consistently exceeded throughout the Front Office; - Monitor grooming, hygiene, and professional behaviour standards of Front Office colleagues; - Ensure smooth operation of Front Service by creating an encouraging and motivating environment for other colleagues; - Lead by example in service excellence, motivating the team to uphold standards; As Front Office Supervisor, we expect from you: - A minimum of two years' experience as Front Office Supervisor, preferably in a luxury setting; - Flexibility and adaptability - you wil