About this role
Req ID: RC782830 Sr. (UX) Research Ops Specialist We are looking for a Senior (UX) Research Operations expert with significant experience (5+ years) in Research Operations who can help build and mature the operational backbone of UX Research at FedEx Digital. Your mission is to make UX Research easier to run, easier to access, easier to reuse, and easier to connect to product and business decisions. You will work closely with UX Researchers, Product, Design, Data, Analytics, Legal, Procurement, Privacy, Marketing, and business stakeholders to create the systems and processes that help research scale responsibly across a large enterprise environment. You will help researchers spend less time on operational friction and more time on strategic research, stakeholder influence, and customer understanding. This role is ideal for someone who understands research craft, but is especially strong in research infrastructure, participant recruitment, tooling, process design, research governance, knowledge management, vendor management, AI-enabled workflows, and insight activation . - Define and evolve the Research Operations strategy for the UX Research team. - Build scalable processes that support research planning, intake, prioritization, recruitment, consent, documentation, synthesis, reporting, and insight sharing. - Identify operational pain points in the research lifecycle and design practical improvements. - Help create consistent ways of working without adding unnecessary bureaucracy. - Support the team in moving from project-by-project research execution toward more scalable, reusable research systems. - Support researchers and stakeholders in clarifying research needs, urgency, business relevance, and decision impact. - Create templates, workflows, and guidance that help teams scope research more effectively. - Partner with UXR leadership to create visibility into research demand, team capacity, coverage, and priorities. - Help...